At Concentrix, I qualify leads and validate accounts for Amazon Business customers across the United States. I explain the product’s business benefits, handle objections, and consistently achieve 90%–100% of KPI targets.
In my current B2B Sales Advisor role, I reach business owners and decision-makers through outbound calls and emails. I maintain sales activities and lead status in Salesforce CRM.
Previously at Concentrix, I assisted The Body Shop UK customers with order inquiries, complaints, refunds, replacements, and delivery issues, while meeting performance targets.
At Talabat, I managed complex complaints and escalated cases, investigated service issues, and coordinated resolutions with internal departments. My earlier customer service work included supporting Careem riders and handling inquiries, complaints, and food orders for the McDonald's UAE account at Raya Contact Center.
