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KA@kassimbenaliallaoui
Customer service representative with strong communication and problem-solving skills.
EgyptI am a dedicated customer service representative with over four years of experience in providing exceptional support and ensuring customer satisfaction. At Xceed, I honed my skills in handling incoming calls, resolving issues, and maintaining detailed records of customer interactions. My commitment to staying informed about product details and company policies allowed me to offer tailored recommendations, ensuring that customers received the best possible service.
Prior to my role at Xceed, I worked as a Customer Support Specialist at Concentrix, where I efficiently managed customer inquiries and maintained accurate records. My ability to meet quality assurance standards and performance targets was instrumental in optimizing customer experiences. I also have experience in educational settings, having assisted a French teacher in managing classroom activities and fostering a positive learning environment.
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Work history, roles, and key accomplishments
Concentrix
Aug 2017 - Oct 2018 (1 year 2 months)
Provided efficient customer support by answering questions, resolving issues, and recommending services. Maintained accurate records of customer interactions and met quality assurance standards and performance targets. Assisted customers in optimizing their experience by informing them about different support channels.
Nour El Sama Center
Oct 2015 - Oct 2015 (0 months)
Assisted a French teacher with daily tasks, including supervising students and correcting exam papers. Organized parent meetings, welcomed new students' parents, and managed office supply orders. Ensured a well-organized and efficient learning environment.
Xceed
Jan 2019 - Present (6 years 10 months)
Handled incoming calls and offered tailored support to customers, ensuring their satisfaction. Collaborated with teams to resolve issues, maintained detailed records of interactions, and stayed updated on product details and company policies.
Xceed
Jan 2019 - Present (6 years 10 months)
Handled incoming calls, providing tailored support and resolving customer issues through collaboration with internal teams. Maintained detailed records of interactions and transactions, ensuring customer satisfaction. Stayed updated on product details and company policies to offer accurate information and recommendations, supporting overall team goals.
Concentrix
Aug 2017 - Present (8 years 3 months)
Provided efficient customer support by answering inquiries, resolving issues, and recommending services. Maintained accurate records of customer interactions and ensured data entry was current. Met quality assurance standards and performance targets while explaining products and services, assisting customers in optimizing their experience.
Nour El Sama Center
Oct 2015 - Present (10 years 1 month)
Assisted a French teacher with daily tasks, including student supervision and correcting exam papers. Organized parent meetings and managed office supply orders. Ensured a well-organized and efficient learning environment.
Degrees, certifications, and relevant coursework
AUBachelor of Science, Genetics
Activities and societies: Awarded a Certificate of Merit for contributions to the African Students Association in the Faculty of Agriculture (ASAFA) while serving as the Comorian representative for the academic year 2015-2016. Attended the First International Conference on Genetics and Its Role in Life Science Development: Applications and Future Prospects, from 19 to 22 April 2016.
Obtained a Bachelor of Science in Genetics. The curriculum focused on the principles of genetics and its role in life science development.
High School Diploma, General Studies
Completed high school education and earned a High School Diploma.
Software and tools used professionally
EgyptYou can contact Kassim Ben and 90k+ other talented remote workers on Himalayas.
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