Open to opportunities

Kassim Ben Ali Allaoui

@kassimbenaliallaoui

Message

Customer service representative with strong communication and problem-solving skills.

Egypt

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a dedicated customer service representative with over four years of experience in providing exceptional support and ensuring customer satisfaction. At Xceed, I honed my skills in handling incoming calls, resolving issues, and maintaining detailed records of customer interactions. My commitment to staying informed about product details and company policies allowed me to offer tailored recommendations, ensuring that customers received the best possible service.

Prior to my role at Xceed, I worked as a Customer Support Specialist at Concentrix, where I efficiently managed customer inquiries and maintained accurate records. My ability to meet quality assurance standards and performance targets was instrumental in optimizing customer experiences. I also have experience in educational settings, having assisted a French teacher in managing classroom activities and fostering a positive learning environment.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Concentrix

Aug 2017 - Oct 2018 (1 year 2 months)

Provided efficient customer support by answering questions, resolving issues, and recommending services. Maintained accurate records of customer interactions and met quality assurance standards and performance targets. Assisted customers in optimizing their experience by informing them about different support channels.

Customer Support Data Entry Quality Assurance Optimization Performance Targeting

School Assistant

Nour El Sama Center

Oct 2015 - Oct 2015 (0 months)

Assisted a French teacher with daily tasks, including supervising students and correcting exam papers. Organized parent meetings, welcomed new students' parents, and managed office supply orders. Ensured a well-organized and efficient learning environment.

Classroom Management Administrative Support Event Coordination Office Management Interpersonal Skills

Customer Service Representative

Xceed

Jan 2019 - Present (6 years 5 months)

Handled incoming calls and offered tailored support to customers, ensuring their satisfaction. Collaborated with teams to resolve issues, maintained detailed records of interactions, and stayed updated on product details and company policies.

Customer Service Problem Solving Product Knowledge Team Collaboration Customer Satisfaction

Customer Support Specialist

Concentrix

Aug 2017 - Present (7 years 10 months)

Provided efficient customer support by answering inquiries, resolving issues, and recommending services. Maintained accurate records of customer interactions and ensured data entry was current. Met quality assurance standards and performance targets while explaining products and services, assisting customers in optimizing their experience.

Customer Support Problem Solving Data Entry Quality Assurance Product Knowledge Customer Satisfaction Interpersonal Skills

Customer Service Representative

Xceed

Jan 2019 - Present (6 years 5 months)

Handled incoming calls, providing tailored support and resolving customer issues through collaboration with internal teams. Maintained detailed records of interactions and transactions, ensuring customer satisfaction. Stayed updated on product details and company policies to offer accurate information and recommendations, supporting overall team goals.

Problem Solving Team Collaboration Data Entry Customer Service Technical Proficiency

School Assistant

Nour El Sama Center

Oct 2015 - Present (9 years 8 months)

Assisted a French teacher with daily tasks, including student supervision and correcting exam papers. Organized parent meetings and managed office supply orders. Ensured a well-organized and efficient learning environment.

Classroom Management Student supervision Organizational Skills Interpersonal Skills Administrative Support

Education

Degrees, certifications, and relevant coursework

Alexandria University

Bachelor of Science, Genetics

Activities and societies: Awarded a Certificate of Merit for contributions to the African Students Association in the Faculty of Agriculture (ASAFA) while serving as the Comorian representative for the academic year 2015-2016. Attended the First International Conference on Genetics and Its Role in Life Science Development: Applications and Future Prospects, from 19 to 22 April 2016.

Obtained a Bachelor of Science in Genetics. The curriculum focused on the principles of genetics and its role in life science development.