Mostafa Mohammed
@mostafamohammed2
I resolve complex customer issues and drive consultative sales across Amazon and Verizon accounts.
EgyptWhat I'm looking for
At Teleperformance on the Verizon account, I resolve complex customer inquiries, identify needs, and recommend relevant upgrades and features to grow account value.
Previously at Concentrix on the Amazon account, I maintained top-tier QA scores and low AHT while handling escalations and mentoring new hires. I also bring website creation, graphic design, copywriting, and English-Arabic-Japanese translation skills.
Experience
Work history, roles, and key accomplishments
Delivered tailored, creative solutions to resolve complex customer inquiries, improving first-contact resolution and customer satisfaction. Utilized persuasive communication to identify customer needs and pitch relevant upgrades or features.
Consistently achieved top-tier Quality Assurance scores while maintaining low Average Handling Time. Provided nesting support and mentorship to new hires and resolved high-volume complex escalations while meeting operational KPIs.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor's Degree, Japanese Language and Literature
Pursuing a Bachelor's Degree in Japanese Language and Literature with expected graduation in 2027.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
Skills
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