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MOSES GACHENGO

@mosesgachengo

Strategic operations and mobile banking innovator driving product and process improvements.

Kenya
Message

What I'm looking for

I am seeking a strategic role where I can lead innovation and operations, drive product growth, mentor teams, and deliver measurable customer and business outcomes in a collaborative environment.

I am a versatile operations and innovation professional with proven experience leading mobile banking product projects and process improvements at major telco platforms. I blend strategic planning, project management and business development to deliver measurable results across customer service, sales and cross-sector programs.

I have led market penetration and customer recruitment initiatives, supervised teams in customer care and electoral operations, mentored staff, and driven environmental conservation volunteering. I hold an MBA-equivalent Master of Business Administration coursework and a B.Sc. in Biochemistry & Chemistry, with additional CPA Part I training and leadership certifications.

Experience

Work history, roles, and key accomplishments

UN

Customer Care Representative

Unknown

Jan 2017 - Present (8 years 9 months)

Supervised and managed electoral customer care and resolved complex customer issues, delivering excellent customer experience and supporting team expansion. Rotated through credit and cash functions supporting transformation initiatives.

JT

Sales Agent

Jamii Telecomm

Executed market penetration and led customer recruitment drives while ensuring excellent customer experience and consistently closing cross-sold products. Contributed to segmentation and phonebook backup initiatives that supported product adoption.

Education

Degrees, certifications, and relevant coursework

Strathmore College logoSC

Strathmore College

Certificate, Business Administration

Activities and societies: Leadership training

Completed leadership training and CPA Part I coursework at Strathmore College.

DS

Dagoretti (school)

KCSE, Secondary Education

Grade: B (Plain)

Completed KCSE with Grade B (Plain) at Dagoretti.

Tech stack

Software and tools used professionally

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MOSES GACHENGO - Environmental Volunteer Lead - Unknown | Himalayas