MOSES GACHENGO
@mosesgachengo
Strategic operations and mobile banking innovator driving product and process improvements.
KenyaWhat I'm looking for
I am a versatile operations and innovation professional with proven experience leading mobile banking product projects and process improvements at major telco platforms. I blend strategic planning, project management and business development to deliver measurable results across customer service, sales and cross-sector programs.
I have led market penetration and customer recruitment initiatives, supervised teams in customer care and electoral operations, mentored staff, and driven environmental conservation volunteering. I hold an MBA-equivalent Master of Business Administration coursework and a B.Sc. in Biochemistry & Chemistry, with additional CPA Part I training and leadership certifications.
Experience
Work history, roles, and key accomplishments
Environmental Volunteer Lead
Unknown
Jan 2018 - Present (7 years 9 months)
Led conservation efforts and supervised restoration activities as Presiding Officer/Deputy, coordinating teams and mentoring volunteers since 2018. Played a key role in restoration planning and execution.
Customer Care Representative
Unknown
Jan 2017 - Present (8 years 9 months)
Supervised and managed electoral customer care and resolved complex customer issues, delivering excellent customer experience and supporting team expansion. Rotated through credit and cash functions supporting transformation initiatives.
Teacher
Unknown
Delivered curriculum in Biology and Chemistry, prepared students and managed classroom activities while contributing to trainee management. Focused on student development and curriculum delivery.
Sales Agent
Jamii Telecomm
Executed market penetration and led customer recruitment drives while ensuring excellent customer experience and consistently closing cross-sold products. Contributed to segmentation and phonebook backup initiatives that supported product adoption.
Business Associate
OnePERC
Engaged in online recruitment and supported team expansion while contributing to business development and sales efforts. Mentored team members and aided in operational growth.
Education
Degrees, certifications, and relevant coursework
SCStrathmore College
Certificate, Business Administration
Activities and societies: Leadership training
Completed leadership training and CPA Part I coursework at Strathmore College.
Dagoretti (school)
KCSE, Secondary Education
Grade: B (Plain)
Completed KCSE with Grade B (Plain) at Dagoretti.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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