Open to opportunities

Caroline Njenga

@carolinenjenga

Message

Results-oriented professional with over 8 years of expertise

Kenya

Message

What I'm looking for

Seeking a challenging role that leverages my operations administration expertise to drive business growth and excellence in a dynamic environment.

As a seasoned operations administration expert with a proven track record of driving business objectives in fast-paced environments, I leverage my exceptional negotiation skills to build collaborative relationships and ensure seamless logistics coordination. With a strong background in team leadership, performance management, and conflict resolution, I consistently promote a culture of continuous improvement and high team morale.

Throughout my career, I have demonstrated success in asset tracking, compliance assurance, bank reconciliation, and maintaining accuracy in documentation. My expertise in operations administration, records management, and team logistics has enabled me to provide comprehensive clerical support for both remote and on-site teams.

I am a skilled professional with a strong passion for driving business growth and excellence, and I am committed to delivering exceptional results in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Branch Operations Supervisor

Current

Family Bank Ltd

Jun 2023 - Present (1 year 11 months)

Directed daily operations administration, streamlining workflows to improve efficiency across cross-functional teams. Maintained records management systems, ensuring data accuracy and compliance. Managed travel logistics and petty cash disbursement, while providing clerical support to enhance administrative efficiency.

Operations Management Records Management Team Management Compliance Administrative Support

Customer Service Officer

Family Bank Ltd

Feb 2016 - Jun 2023 (7 years 4 months)

Led a high-performing customer service team, driving continuous improvement and enhancing customer satisfaction. Collaborated with departments to align service delivery with bank goals and analyzed performance metrics for operational efficiency.

Customer Service Team Leadership Relationship Management Performance Analysis

Direct Sales Representative

Family Bank Ltd

May 2015 - Jan 2016 (8 months)

Exceeded sales targets through strong negotiation skills and relationship building. Conducted product demonstrations and coordinated client logistics, ensuring a seamless customer experience while providing detailed sales performance reports.

Sales Negotiation Client Relationship Management Product Demonstrations performance reporting

Administrative Intern

The District Treasury

Apr 2014 - May 2014 (1 month)

Provided administrative support to ensure smooth daily operations. Assisted in the preparation of financial documents and maintained accurate records, collaborating with senior staff to optimize processes.

Administrative Support Data Analysis Compliance Records Management