Open to opportunities

Susan Moyi

@susanmoyi

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Dedicated Customer Relations and Operations Management Specialist

Kenya

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What I'm looking for

Looking to bring my skills and expertise into a senior management role to further enhance organizational growth and customer satisfaction.

With over 20 years of experience in driving key business outcomes through strategic relationship management, sales optimization, and customer service excellence, I have improved productivity by implementing cutting-edge strategies and cost-effective solutions. I have successfully turned around underperforming operations and led multidisciplinary teams to exceed targets, known for client acquisition and delivering personalized solutions.

As a seasoned professional, I have honed my skills in brand building, customer engagement, client retention, process optimization, business turnaround, and multi-site operations. I am adept at developing and executing strategic account plans, negotiating high-value contracts, and managing cross-functional teams to align with business goals and strategic direction.

I am now looking to bring my skills and expertise into a senior management role to further enhance organizational growth and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Key Account / Relationship Manager

Current

Telkom Kenya Ltd

Nov 2015 - Present (9 years 8 months)

Spearheaded account management for key public sector clients, driving strategic initiatives and significantly increasing portfolio value. Developed strategic account plans and secured high-value contracts, contributing to substantial revenue growth.

Account Management Strategic Planning Contract Negotiation Revenue Relationship Management Project Management Performance Management Business Development Customer Engagement

Branch Manager

SimbaNET COM Ltd

Jun 2014 - Nov 2015 (1 year 5 months)

Directed branch operations, improving performance and expanding the customer base. Developed business strategies that led to significant growth and successfully managed a team to achieve profitability.

Team Leadership Business Development Sales Strategy Market Penetration Customer Relationship Management Performance Strategic Planning Recruitment Training Mentoring

Unit Manager

Sanlam Insurance Company

Jan 2013 - Jul 2014 (1 year 6 months)

Led a team to increase market share and profitability by launching new insurance products. Improved customer satisfaction and retention through effective management and strategic planning.

Product Launch Team Management Market Analysis Customer Retention Strategic Planning Recruitment Training Sales Growth Performance Management Customer Service

Relationship Manager/Customer Service Advisor

Absa Bank Kenya

Apr 2006 - Dec 2012 (6 years 8 months)

Managed customer relations and spearheaded the adoption of e-banking products. Provided expert guidance to clients and ensured compliance with banking policies while enhancing customer satisfaction.