Mumbi Peninah

Oversaw all maintenance work to properly maintain customer equipment and led the day-to-day operations of the Customer Support and projects department. Championed performance through dash boarding and data analysis measuring performance against KPIs.

Cultivated and maintained a reliable network of all customers to ensure cost-effective and timely support of the maintenance function. Drafted and submitted comprehensive daily and monthly reports for all customers.

Resolved customer complaints and responded to queries regarding maintenance from customers in a timely manner. Coached and trained technicians on safety issues, monitoring their conduct to ensure safe working practices.

Planned and coordinated fieldwork, instituting customer-centric procedures including responding to complaints and queries regarding maintenance from customers. Spearheaded operations such as preparation of daily routines, call reporting, logging and follow-up.

Offered stellar admin support to the organization and the management team, performing front office management duties. Recorded and banked remittances from customers, rendering effective customer services.

Steered revenue growth through product promotion and forged and maintained a positive relationship with customers. Maintained accurate and up to date records of customer interactions, transactions, comments and complaints.

Completed a Computer Studies program at Cavendale Computer College. Developed foundational skills in computer operations and applications.

Studied Business Information Technology at Mount Kenya University. Gained knowledge in various aspects of business and information technology.