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ML@morganluckett
Dedicated customer service professional with over 5 years of experience.
ZimbabweHi, I'm Morgan Luckett, a dedicated customer service professional with over 5 years of experience in various roles. My journey began as a retail sales associate, where I developed a strong foundation in customer relations and sales. I take pride in my work ethic, having never been late to a job, and consistently striving to exceed customer expectations.
Throughout my career, I've held positions that required me to be a team leader and a problem solver. At JCPenney, I successfully upsold my yearly sales quota by 30%, showcasing my ability to drive sales while ensuring customer satisfaction. My experience at AT&T further honed my skills in handling customer inquiries and resolving billing issues efficiently.
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Work history, roles, and key accomplishments
AT&T
Jan 2023 - Present (2 years 10 months)
Handled customer billing and made outbound calls. Set up tech appointments and helped customers with their billing issues.
Nordstrom
Jan 2022 - Present (3 years 10 months)
Worked in the fitting room and assisted with putting away go-backs. Operated the cash register and helped customers find items.
JCPenney
Jan 2018 - Present (7 years 10 months)
Assisted customers with decision-making and processed wireless orders efficiently. Upsold yearly sales quota by 30% and ensured amazing customer service.
Mayfair Dance Academy
Jan 2016 - Present (9 years 10 months)
Assisted with organizing papers, recitals, and competitions. Answered client questions via phone, email, or in person. Scheduled meetings and private dances.
Degrees, certifications, and relevant coursework
OSHigh School Diploma, General Studies
2013 - 2017
Grade: B honor Roll
Activities and societies: Never Late to school from Freshmen -Senior
Maintained consistent punctuality throughout all four years of high school. Achieved and maintained B honor roll status across all academic periods.
Software and tools used professionally
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