MLmorgan luckett
@morganluckett
Dedicated customer service professional with over 5 years of experience.
ZimbabweWhat I'm looking for
Hi, I'm Morgan Luckett, a dedicated customer service professional with over 5 years of experience in various roles. My journey began as a retail sales associate, where I developed a strong foundation in customer relations and sales. I take pride in my work ethic, having never been late to a job, and consistently striving to exceed customer expectations.
Throughout my career, I've held positions that required me to be a team leader and a problem solver. At JCPenney, I successfully upsold my yearly sales quota by 30%, showcasing my ability to drive sales while ensuring customer satisfaction. My experience at AT&T further honed my skills in handling customer inquiries and resolving billing issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Call Center
AT&T
Jan 2023 - Present (2 years 5 months)
Handled customer billing and made outbound calls. Set up tech appointments and helped customers with their billing issues.
Retail Sales Associate / Cashier
Nordstrom
Jan 2022 - Present (3 years 5 months)
Worked in the fitting room and assisted with putting away go-backs. Operated the cash register and helped customers find items.
Customer Service Representative
JCPenney
Jan 2018 - Present (7 years 5 months)
Assisted customers with decision-making and processed wireless orders efficiently. Upsold yearly sales quota by 30% and ensured amazing customer service.
Assistant / Customer Service Representative
Mayfair Dance Academy
Jan 2016 - Present (9 years 5 months)
Assisted with organizing papers, recitals, and competitions. Answered client questions via phone, email, or in person. Scheduled meetings and private dances.
Education
Degrees, certifications, and relevant coursework
OSOur Lady of Tepeyac high school
High School Diploma, General Studies
2013 - 2017
Grade: B honor Roll
Activities and societies: Never Late to school from Freshmen -Senior
Maintained consistent punctuality throughout all four years of high school. Achieved and maintained B honor roll status across all academic periods.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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