nysia saunders
@nysiasaunders
Customer service representative specializing in remote banking and call-center support.
ZimbabweWhat I'm looking for
I’m a Customer Service Representative with 4+ years of call center support experience, delivering professional service across remote customer service, banking/member services, and sales support. I handle high-volume inbound calls while resolving concerns, providing product information, and maintaining account accuracy through careful documentation.
In my recent roles, I’ve supported customers with account questions, issue resolution, and application guidance, including assisting families with online public school enrollment processes and application support. I consistently escalate complex cases to the right departments, ensuring timely resolution while meeting performance expectations for call quality, customer satisfaction, and response times.
I bring strong systems confidence with CRM systems and virtual communication tools, along with a focus on compliance and confidentiality when working with sensitive customer information. I’m at my best in fast-paced environments where empathy, conflict resolution, and clear communication drive positive customer experiences and measurable service goals.
Experience
Work history, roles, and key accomplishments
Handled high-volume inbound customer calls, assisting with account questions, issue resolution, and product information. Maintained accurate customer records while escalating complex concerns and following compliance procedures for sensitive information.
Assisted families with online public school enrollment processes, guiding customers through documentation requirements and account setup. Resolved inquiries via phone and email while supporting multiple client accounts and meeting service goals.
Assisted members with account maintenance, updates, and general banking inquiries while maintaining confidentiality. Opened and updated accounts, investigated billing/account discrepancies, and documented resolutions in compliance with company standards.
Managed inbound customer calls and emails for orders, returns, and product questions. Resolved concerns efficiently, shared product knowledge, and collaborated internally to resolve escalated issues.
Sales Representative
Life Protect 247
Oct 2023 - Present (2 years 8 months)
Built customer relationships through active listening and effective communication to support product recommendations. Met sales goals by creating solutions based on customer needs and addressing concerns professionally.
Education
Degrees, certifications, and relevant coursework
Booker T. Washington High School
High School Diploma
Earned a High School Diploma, graduating in 2019.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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