Montoria Tellis
@montoriatellis
People-friendly professional committed to excellent patient care.
United StatesWhat I'm looking for
I am a highly self-motivated professional with a passion for providing exceptional patient care and support. My experience as a Patient Access Specialist at North Western Medicine has equipped me with the skills to handle a high volume of inbound calls, effectively communicate with medical professionals, and navigate complex systems like EPIC. I pride myself on my ability to identify and solve problems, ensuring a smooth experience for patients and staff alike.
Prior to my role in patient access, I worked as a Call Center Representative at Chicago Lighthouse, where I honed my communication skills and learned to provide solutions under pressure. My background also includes leadership experience as a Team Lead and Camp Counselor at North Kenwood Daycare Center, where I developed engaging activities for children and fostered a positive environment. I am adaptable and thrive in dynamic settings, always eager to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
North Western Medicine
Aug 2021 - Present (4 years)
Managed a high volume of inbound and outbound calls, ensuring seamless patient visits and effective communication among medical staff. Specialized in the EPIC system, handling patient registration, information verification, and problem resolution.
Call Center Representative
Chicago Lighthouse
Jul 2018 - Apr 2021 (2 years 9 months)
Handled a large volume of inbound calls, adhering to communication scripts and processing credit card payments. Identified and clarified information to provide effective solutions and alternatives to callers.
Sales Associate
Meijer
Apr 2015 - Sep 2017 (2 years 5 months)
Assisted customers with inquiries and product location, ensuring a positive shopping experience. Managed inventory by stocking shelves and processed various forms of payment accurately.
Team Lead/Camp Counselor
North Kenwood Daycare Center
Jun 2012 - Aug 2016 (4 years 2 months)
Greeted parents and supervised children, ensuring their safety and engagement in activities. Provided instructions to staff on group activities and developed new recreational programs for children aged 6-14.
Secretary
Coopers Insurance Agency
Aug 2014 - Feb 2015 (6 months)
Greeted clients professionally and managed visitor logs, client files, and basic data entry. Handled incoming and outgoing mail, faxed documents, and managed phone communications.
Education
Degrees, certifications, and relevant coursework
Chicago Community Learning Center
Certificate, Patient Care Technology
2019 - 2021
Completed a Patient Care Technician program, gaining skills in patient care, medical procedures, and healthcare support. Prepared for entry-level roles in clinical settings.
Neal F. Simeon Career Academy High School
High School Diploma, General Studies
2010 - 2014
Completed high school education, earning a diploma. Focused on foundational subjects to prepare for future academic and career pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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