Open to opportunities

Reana Jenkins

@reanajenkins

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Self motivated, highly adaptable administrative professional. Dependable, well versed, detail oriented, service driven.

United States

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What I'm looking for

I’m looking for an administration-related role where I can provide attentive, highly professional service-focused support, and use my attention to detail and organizational skills to assist and contribute to the success of a company or individual.

I’m a self-motivated, solution-based client/customer/patient services professional seeking to obtain an administration related position, bringing attentive, highly professional assistance to every client. I balance exceptional organizational, interpersonal and leadership skills with a detail-oriented, problem-solving mindset.

My background includes hands-on patient-facing work as a Medical Assistant, where I handled vitals, prepared rooms, assisted providers, and supported patient care activities. I also served as a Patient Access Financial Counselor, managing insurance verification, co-pay collection, patient documentation, and pre- and post-registration processes.

In more recent roles—especially as a (Lead) Admissions Coordinator—I remodeled and improved the pre-registration/admissions process, coordinated new patient admissions, ensured proper creation of patient charts in Valant EHR, and scheduled new patients. I led a team of three Coordinators between 2 locations, created report templates and Google spreadsheets to track key data, coordinated across Marketing and Billing, and supported smooth referral processes and high-volume, de-escalation-focused communication.

Experience

Work history, roles, and key accomplishments

Front Desk/Enrollment Rep

Peoria Music Academy

Aug 2024 - Jun 2025 (10 months)

Handled front desk and customer service responsibilities, including answering calls and replying to emails/texts, checking in students, and coordinating scheduling for many teachers and students. Supported enrollments and follow-up on leads, with additional assistance in sales/marketing tasks, special event coordination, and daily lobby upkeep.

Front Desk Reception Customer Service Scheduling Enrollment Lead Follow Up In Store Marketing and Sales Support Event Coordination Administrative Support Lobby Upkeep

Catalog Specialist

DoorDash/Aston Carter/TekSystems

Nov 2023 - Jun 2024 (7 months)

Audited DoorDash catalog product information and recommended corrections based on provided criteria. Matched products with accurate item names, descriptions, and images by researching product details and maintaining updates in Google Sheets.

Google Sheets Product Detail Verification Product Research

Admissions Coordinator (Lead)

Scottsdale Mental Health and Wellness Inst.

Sep 2022 - Sep 2023 (1 year)

Coordinated new patient admissions and improved pre-registration/admissions workflows, including processing website pre-registration submissions. Managed scheduling and patient chart creation in Valant EHR while leading a team of three coordinators across two locations and coordinating with Marketing and Billing.

Admissions Management Pre Registration Processes Site Submissions Valant EHR Chart Creation Patient Scheduling Insurance Verification De escalation Cross Department Coordination (Marketing Billing)Referral Coordination Team Leadership Collections Support New Patient Paperwork Coordination

Preschool Teacher

Kitsap Childcare and Preschool

Jun 2020 - Aug 2021 (1 year 2 months)

Planned and supported classroom activities by collaborating with a co-teacher to implement the program curriculum. Managed daily classroom needs and helped de-escalate conflicts while supporting children’s developmental and social-emotional growth.

Indoor Outdoor Activities Meals and Daily Routines De escalation Developmental Support Collaboration

Patient Services Representative

Systems Design West LLC

May 2019 - May 2020 (1 year)

Supported patients with ambulance service billing by answering high-volume inbound calls and resolving account issues. Updated patient demographics and insurance, processed electronic and paper claims for multiple insurance types, worked with A/R, and de-escalated upset callers.

Balance Collections De escalation

Patient Access Financial Counselor

Abrazo AZ Heart Hospital - ER

Feb 2017 - Feb 2019 (2 years)

Handled patient financial access duties, including pre- and post-registration and insurance verification. Collected copayments, explained hospital forms, processed internal ADT requests, and documented patient visits.

Patient Registration Insurance Verification Copayment Processing Patient Signature

Medical Assistant

Pain Stop Metro

Jun 2016 - Jan 2017 (7 months)

Assisted with patient intake and clinical support, including obtaining and recording vitals and preparing rooms. Collected blood for IgE allergy testing and administered injections while inputting patient information.

Vitals Collection Room Preparation Inventory Management Patient Intake Patient Support Multitasking Time Management