Dominica Troost

I’m a Patient representative who supports healthcare teams by keeping patient data accurate, confidential, and appointment-ready. I verified any changes or data updates to patient records, checked insurance information at each appointment, and ensured information stayed current through careful double-checking.

I’m known for patient-first, calm communication—informing patients of excessive wait times, offering to reschedule, and answering incoming calls to direct support to the right people. I handled scheduling doctor and testing appointments, placed reminder calls 48 hours before office visits, and prepared and processed patient referrals and transfer requests.

In my work, I consistently followed strict rules to protect privacy and integrity, including HIPAA guidelines and facility rules regarding patient data confidentiality. I also supported medical staff by completing patient paperwork, and I helped address client complaints through timely corrective actions and appropriate referrals.

I bring hands-on technical and administrative experience with Epic and EMR systems, plus multi-line phones, teams, and paging workflows. I trained new staff on filing, phone etiquette, and office duties, and I used tools like Onesource and Availity while processing patient payments with cash and credit cards while maintaining accurate records.