Dylan Roestorf

Managed customer support tickets, addressing inquiries, troubleshooting issues, and providing resolutions. Maintained accurate records of customer interactions and collaborated with team members to enhance the support process.

Handled incoming customer calls, resolving up to 40 queries daily. Accessed customer accounts and followed up with delivery services to ensure customer satisfaction.

Tested software for errors, replicated issues, and reported findings to developers. Suggested improvements to enhance software value and participated in team activities.

Designed a stock mobile and web application, maintained stock levels, and organized machinery parts for efficient inventory management.

Designed and implemented marketing strategies to sell insurance contracts, contacted clients, and assessed their needs to provide suitable solutions.

Achieved high sales KPIs, hosted team meetings, assisted with queries, and developed action plans to improve sales performance.

Managed customer interactions across multiple channels, ensured timely resolution of complex issues, and maintained customer relationships.

Oversaw store operations, managed a team, and ensured effective retail sales and cash management.

Completed a 120-hour advanced TEFL qualification covering English Language Teaching, the role of the teacher, and various teaching methodologies.

Completed Matric with subjects including English, Afrikaans, Visual Arts, Design, Life Sciences, and Mathematics.