Dylan Roestorf
@dylanroestorf
Dedicated customer support specialist with strong problem-solving skills.
South AfricaWhat I'm looking for
I am a dedicated customer support specialist with extensive experience in managing customer inquiries and resolving issues effectively. Currently, I work as a Ticket Support Specialist at Modsquad, where I handle customer support tickets, ensuring clarity and satisfaction in every interaction. My ability to collaborate with team members and other departments has enhanced the support process, leading to improved customer experiences.
With a background in sales and customer service, I have developed strong communication skills and a keen understanding of customer needs. My previous roles, including Seasonal Customer Service Agent at Amazon and Sales Team Leader at Brandability, have equipped me with the skills to manage high volumes of customer queries while maintaining excellent service standards. I thrive in fast-paced environments and am committed to continuous improvement and learning.
Experience
Work history, roles, and key accomplishments
Ticket Support Specialist
Modsquad
Feb 2022 - Present (3 years 3 months)
Managed customer support tickets, addressing inquiries, troubleshooting issues, and providing resolutions. Maintained accurate records of customer interactions and collaborated with team members to enhance the support process.
Seasonal Customer Service Agent
Amazon
Oct 2021 - Dec 2021 (2 months)
Handled incoming customer calls, resolving up to 40 queries daily. Accessed customer accounts and followed up with delivery services to ensure customer satisfaction.
Software Tester
Freelance
May 2021 - Oct 2021 (5 months)
Tested software for errors, replicated issues, and reported findings to developers. Suggested improvements to enhance software value and participated in team activities.
Stock Manager
MacLin Innovations
Apr 2021 - Aug 2021 (4 months)
Designed a stock mobile and web application, maintained stock levels, and organized machinery parts for efficient inventory management.
Insurance Sales Agent
OUTsurance
Jan 2021 - Mar 2021 (2 months)
Designed and implemented marketing strategies to sell insurance contracts, contacted clients, and assessed their needs to provide suitable solutions.
Sales Team Leader
Brandability
Feb 2020 - Oct 2020 (8 months)
Achieved high sales KPIs, hosted team meetings, assisted with queries, and developed action plans to improve sales performance.
Customer Service Liaison
Regis Management
Jun 2016 - Jun 2017 (1 year)
Managed customer interactions across multiple channels, ensured timely resolution of complex issues, and maintained customer relationships.
Supervisor
Exclusive Books Bayside Mall
Jun 2015 - Jul 2016 (1 year 1 month)
Oversaw store operations, managed a team, and ensured effective retail sales and cash management.
Education
Degrees, certifications, and relevant coursework
The TEFL Institute
TEFL Qualification, Teaching English as a Foreign Language
2012 - 2012
Completed a 120-hour advanced TEFL qualification covering English Language Teaching, the role of the teacher, and various teaching methodologies.
Table View High School
Matriculation Certificate, General Education
2008 - 2012
Completed Matric with subjects including English, Afrikaans, Visual Arts, Design, Life Sciences, and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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