Monique Hanson
@moniquehanson
I support customers and operations through service, data entry, and quality-focused administration.
JamaicaWhat I'm looking for
I've supported customer service, medical records administration, quality analysis, hotel reservations, and marketing offers at Happy Customer, Alorica, and IBEX.
At IBEX, I supported Amazon drivers, handled customer service and data entry, and helped customers make, cancel, and reschedule vaccination appointments. I also provided data entry, email responses, and call handling at Bethel United Basic School.
I'm computer literate in Microsoft Word, Excel, and PowerPoint, and bring strong customer relations, teamwork, organization, and time-management skills.
Experience
Work history, roles, and key accomplishments
Data Entry
Bethel United Basic School
Sep 2023 - Aug 2024 (11 months)
Performed data entry, responded to emails, and handled calls.
Vaccine Support
IBEX
Feb 2021 - Jun 2022 (1 year 4 months)
Handled data entry, made vaccination appointments, and managed cancellations and rescheduling.
Sales Representative
Alorica
Feb 2020 - Apr 2021 (1 year 2 months)
Handled sales, booking hotel reservations, and marketing partner offers.
Support Amazon Drivers
IBEX
Nov 2020 - Jan 2021 (2 months)
Provided customer service and data entry support for Amazon drivers.
Customer Service
Happy Customer
Jun 2019 - Jan 2020 (7 months)
Provided customer service and managed medical records as a quality analyst.
Education
Degrees, certifications, and relevant coursework
Penn Foster
Diploma, General Studies
Grade: 3.6 GPA
Completed a diploma program with a 3.6 GPA.
Kaplan High School
High School Diploma, High School
Attended Kaplan High School online.
Papine High School
Certificate, General Studies
Participated in the CAP program.
City & Guilds
Certificate, Mathematics and English
Studied Mathematics and English.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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