Tishna Thompson Swaby
@tishnathompsonswaby
Dedicated professional seeking personal and professional growth.
What I'm looking for
I am a driven and ambitious individual with a strong passion for personal and professional development. With a solid educational background in Business Administration and Information System Management, I am confident in my ability to make a valuable contribution to any organization. My extensive experience in customer service and data entry has equipped me with excellent communication skills, both written and verbal.
Throughout my career, I have worked with various companies, including Conversion International, NICE Global, and Xerox Company, where I have honed my skills in computer operation, email response, and telephone operation. My experience as a Phlebotomy Technician at People's Medical Lab has also given me a strong understanding of specimen collection and patient care.
I am a team player who thrives in fast-paced environments and is always looking for opportunities to learn and grow. In my free time, I enjoy reading, singing, and socializing with others.
Experience
Work history, roles, and key accomplishments
Chat Resource Support
Arise
Jun 2023 - Present (1 year 11 months)
I am a chat resource superviosr. I assist agents with their day-to-day work activities by chat. I also help agents with a basic walkthrough and operation of their applications. I handle supervisor calls and case escalations.
Customer Service Agent
Conversion International
Provided guest services, including booking customers, operating computers, and responding to phone calls, emails, and SMS.
Customer Service Agent
NICE Global
Worked as a customer service agent, operating computers, performing data entry, and responding to emails.
Customer Service Agent
24/7 Intouch
Provided customer service, operating computers, and performing data entry.
Collection Agent
ALLIANCE ONE
Worked as a collection agent, operating telephones, and performing data entry.
Customer Care Representative
Xerox Company
Provided customer care, operating telephones, and performing data entry.
Phlebotomy Technician
People’s Medical Lab
Worked as a phlebotomy technician, operating telephones, and collecting specimens.
Education
Degrees, certifications, and relevant coursework
Tishna hasn't added their education
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