Tishna Thompson SwabyTS
Open to opportunities

Tishna Thompson Swaby

@tishnathompsonswaby

Dedicated professional seeking personal and professional growth.

Jamaica

What I'm looking for

Seeking a role that offers opportunities for personal and professional growth, with a focus on customer service and data entry.

I am a driven and ambitious individual with a strong passion for personal and professional development. With a solid educational background in Business Administration and Information System Management, I am confident in my ability to make a valuable contribution to any organization. My extensive experience in customer service and data entry has equipped me with excellent communication skills, both written and verbal.

Throughout my career, I have worked with various companies, including Conversion International, NICE Global, and Xerox Company, where I have honed my skills in computer operation, email response, and telephone operation. My experience as a Phlebotomy Technician at People's Medical Lab has also given me a strong understanding of specimen collection and patient care.

I am a team player who thrives in fast-paced environments and is always looking for opportunities to learn and grow. In my free time, I enjoy reading, singing, and socializing with others.

Experience

Work history, roles, and key accomplishments

Arise logoAR
Current

Chat Resource Support

Arise

Jun 2023 - Present (1 year 11 months)

I am a chat resource superviosr. I assist agents with their day-to-day work activities by chat. I also help agents with a basic walkthrough and operation of their applications. I handle supervisor calls and case escalations.

CI

Customer Service Agent

Conversion International

Provided guest services, including booking customers, operating computers, and responding to phone calls, emails, and SMS.

AO

Collection Agent

ALLIANCE ONE

Worked as a collection agent, operating telephones, and performing data entry.

XC

Customer Care Representative

Xerox Company

Provided customer care, operating telephones, and performing data entry.

PL

Phlebotomy Technician

People’s Medical Lab

Worked as a phlebotomy technician, operating telephones, and collecting specimens.

Education

Degrees, certifications, and relevant coursework

Tishna hasn't added their education

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Tech stack

Software and tools used professionally

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Tishna Thompson Swaby - Chat Resource Support - Arise | Himalayas