Open to opportunities

Acquella White

@acquellawhite

Message

Dedicated customer service representative with healthcare assistance experience.

Jamaica

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a reliable and dedicated Customer Service Representative and Nursing Assistant with over 6 years of experience in customer care, healthcare assistance, and administrative support. My strong communication skills and proficiency in Microsoft Office Suite enable me to provide excellent service in any corporate environment.

Throughout my career, I have worked with various reputable companies, including Sutherland Global Services and Teleperformance, where I honed my skills in handling customer inquiries and resolving issues efficiently. My commitment to maintaining high customer satisfaction scores reflects my dedication to delivering quality service.

In addition to my customer service expertise, I have experience in healthcare support as an Assistant Nurse, where I assisted medical staff with patient care and documentation. I am eager to leverage my diverse skill set in a challenging role that allows me to contribute positively to a team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Delivered phone-based support to clients across various industries. Managed customer complaints and provided timely solutions.

Customer Support Client Communication Problem Solving

Customer Service Representative

Alorica

Assisted customers with billing, technical issues, and product information. Worked in a fast-paced, KPI-driven environment.

Billing Support Product KPIs Fast Paced Environment

Data Collection Clerk

Midac Company Limited

Collected and entered data for various private-sector projects. Maintained data integrity and ensured confidentiality.

Data Collection Data Entry Data Integrity Confidentiality Administrative Support

Secretary

Toll Gate Primary and All Age School

Managed school records, schedules, and correspondence. Assisted with administrative duties and front-desk operations.

Scheduling Administrative Support

Assistant Nurse

Clarendon Infirmary / City Medical

Supported medical staff with basic patient care and monitoring. Assisted in administrative healthcare tasks and patient documentation.

Patient Care

Customer Service Associate

Sutherland Global Services

Jan 2016 - Present (9 years 6 months)

Handled inbound customer inquiries with professionalism and efficiency. Maintained high customer satisfaction scores through active listening and issue resolution.

Customer Service CRM Systems Communication

Education

Degrees, certifications, and relevant coursework

Allied Healthcare Institute of the Caribbean

Certificate, Practical Nursing

Completed a 6-month program in Practical Nursing, focusing on essential patient care and medical support. Gained practical skills relevant to nursing assistance.

Customer Service Training

Certificate, Customer Service Management

Completed a 6-month program in Customer Service Management, developing skills in customer interaction, issue resolution, and service delivery. Focused on best practices in customer support.

Foga Road High School

High School Diploma, General Studies

Completed 5 years of secondary education, acquiring foundational knowledge across various subjects. Developed strong academic and interpersonal skills.