Open to opportunities

Amoy Robinson

@amoyrobinson

Message

I am a customer service professional skilled in data entry and logistics.

Jamaica

Message

What I'm looking for

I seek a customer-facing role using MS Office, data entry, and logistics training in a supportive team with growth, autonomy, and chances to improve organizational efficiency.

I am a customer service professional with experience in customer service, data entry, filing, and administrative support. I hold an Associate in Logistics and Supply Chain Management and a Certificate of Achievement in Industrial Relations and Collective Bargaining, and I bring strong interpersonal skills and extensive Microsoft Office knowledge.

I have worked as a Customer Service Representative at Concentrix and as a Data Entry Clerk for the Rural Agricultural Development Authority, and I adapt quickly, work on my own initiative, and aim to improve organizational growth while pursuing self-empowerment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Aug 2023 - Present (2 years 1 month)

Provide inbound customer support, resolve client inquiries, and maintain service quality standards for Concentrix operations.

Customer Service CRM Microsoft Office Data Entry Communication Problem Solving

Data Entry Clerk / Customer Service Rep

Rural Agricultural Development Authority

Jan 2023 - Feb 2023 (1 month)

Processed data entries and handled customer service inquiries, maintaining accurate records and supporting stakeholder communications.

Data Entry Customer Service Microsoft Excel CRM Typing Attention To Detail Data Quality

Filing Clerk

Garlands Primary School

Jul 2021 - Aug 2021 (1 month)

Managed filing and organized school records to improve document accessibility and support administrative processes.

Records Management Microsoft Office Attention To Detail Data Entry

Filing Clerk

St. James Municipal Corporation

Jul 2017 - Present (8 years 2 months)

Performed filing and records maintenance to support municipal administrative functions and ensure document accuracy.

Record Maintenance Microsoft Office Attention To Detail Administrative Support

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean

Associate Degree in Logistics and Supply Chain Management, Logistics and Supply Chain Management

2021 - 2023

Completed an Associate degree in Logistics and Supply Chain Management with coursework in supply chain principles and operational logistics from 2021 to 2023.

Herbert Morrison Technical High School

High School Diploma, Business Studies

2016 - 2021

Activities and societies: CXC subjects and grades: Social Studies II; Principles of Business I; Information Technology I; Office Administration II; English A; Electronic Document Preparation and Management I; Mathematics II; Principle of Accounts I. Student Council Representative (2019–2020); Credit Awardee (2017).

Completed secondary education with a focus in Business Studies and completed CXC subjects including Principles of Business and Information Technology.