Looking for a job

Monique Davis

@moniquedavis

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Customer-focused professional with 3 years of experience in service roles.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With three years of dedicated experience in customer service, I am passionate about enhancing customer experiences and resolving issues efficiently. My background includes roles in retail and hospitality, where I have consistently delivered exceptional service while managing transactions accurately in fast-paced environments.

At Forman Mills, I provide knowledgeable support to customers, ensuring a seamless shopping experience. My previous roles as a Front Desk Receptionist and Front Desk Agent have honed my skills in appointment scheduling and guest relations, allowing me to foster customer satisfaction through effective communication and problem-solving.

I am committed to maintaining high standards of service and organization, as demonstrated in my work at ShopRite and Rite Aid. I am eager to leverage my skills in a Customer Service Representative role, where I can continue to contribute positively to customer interactions and support business success.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Forman Mills

Aug 2023 - Present (1 year 10 months)

Provide knowledgeable support to customers, enhancing their shopping experience and addressing product inquiries effectively. Operate cash registers and process transactions accurately, ensuring a seamless checkout process.

Customer Service POS System Operation Communication Skills

Front Desk Agent

Wingate by Wyndham

Nov 2023 - Jan 2024 (2 months)

Facilitated guest check-ins and check-outs, ensuring a smooth and welcoming experience. Resolved guest complaints professionally, contributing to enhanced customer satisfaction.

Customer Service Problem Solving Communication Skills Conflict Resolution

Front Desk Receptionist

It's Hair With Flair

Feb 2023 - Oct 2023 (8 months)

Scheduled appointments and managed customer check-ins, contributing to a smooth workflow and enhanced client experience. Provided excellent customer service by addressing inquiries and resolving concerns promptly.

Customer Service Appointment Management Communication Skills Problem Solving

Deli Associate

ShopRite Supermarkets

Oct 2022 - Oct 2023 (1 year)

Prepared deli orders in compliance with health and safety standards, ensuring food quality and freshness. Assisted customers by recommending products aligned with their preferences.

Customer Service Health and Safety Product Knowledge Multitasking

Cashier

Rite Aid

Oct 2017 - Feb 2019 (1 year 4 months)

Processed customer transactions with accuracy and efficiency, enhancing the overall shopping experience. Assisted customers with inquiries and supported store operations.

Customer Service Communication Skills Organizational Skills