aniya justice
@aniyajustice
Customer-focused service professional skilled in sales, hospitality, and client relations.
United StatesWhat I'm looking for
I am a customer-focused service professional with hands-on experience in retail, food service, and sales, currently completing a Bachelor's in Business Management. I bring a track record of assisting customers, resolving issues, and supporting team operations across multiple service environments.
In retail and sales roles I have supported product demonstrations, handled transactions, and maintained account portfolios while contributing to revenue and customer satisfaction improvements. I have experience training new team members and collaborating with cross-functional teams to meet client needs.
My hospitality experience includes front-desk reception duties, POS operation, order coordination, and ensuring a welcoming environment for customers. I prioritize clear communication, organization, and timely problem resolution to maintain smooth daily operations.
I am pursuing opportunities where I can apply my customer service, sales, and management training to help a team improve customer loyalty and operational efficiency while continuing my Business Management studies.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Gabe's
Jun 2025 - Present (1 year)
Provided exceptional customer service by resolving inquiries and complaints, processed returns and trained new team members to improve service delivery and inventory accuracy.
Sales Representative
Vector Marketing
Jun 2025 - Present (1 year)
Implemented sales strategies and conducted product demonstrations, negotiated contracts, and managed account portfolios to drive revenue and client retention.
Receptionist
In & Out Express
May 2024 - Present (2 years 1 month)
Greet customers, manage phone inquiries and orders, coordinate with kitchen and delivery staff, and handle POS transactions while maintaining a clean reception area.
Customer Service Associate
Wawa
Feb 2023 - Jun 2023 (4 months)
Provided customer service and food/beverage preparation support, handled stocking and cleaning tasks, and collaborated with management to maintain store operations.
Student Intern
Wawa Inc.
Sep 2022 - Feb 2023 (5 months)
Supported the legal team with documentation, assisted in store blueprint development and product testing, and handled customer calls and organizational tasks.
Student Intern
Philadelphia Lumbermens Mutual
Sep 2021 - Jun 2022 (9 months)
Assisted with documentation, supported management with various administrative tasks, and provided customer support to internal and external stakeholders.
Education
Degrees, certifications, and relevant coursework
Lincoln University of Pennsylvania
Bachelor's degree, Business Management
2024 -
Activities and societies: Inferno Dance Company; Investment Club
Pursuing a Bachelor's degree in Business Management at Lincoln University of Pennsylvania beginning August 2024.
Cristo Rey Philadelphia High School
High School Diploma, High School
2020 -
Attended Cristo Rey Philadelphia High School beginning August 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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