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Monika Yadav

@monikayadav3

Customer experience professional at Easyship who guided e-commerce merchants through onboarding, integrations, and their first shipments.

India

Message

At Easyship, I guided e-commerce merchants from onboarding through store integration and their first shipment, configuring platforms such as Shopify and WooCommerce. I also investigated technical issues with Postman and coordinated with Engineering when escalation was needed.

At Tutort Academy, I designed operational workflows and SOPs for customer onboarding and support. Earlier, at Think & Learn Pvt. Ltd., I managed order processing and logistics tracking, earning 100% scores in quality assessments, SLA compliance, and production metrics.

Experience

Work history, roles, and key accomplishments

Customer Experience Executive

Easyship

Sep 2024 - Apr 2026 (1 year 7 months)

Owned end-to-end customer experience for e-commerce merchants, from onboarding through store integration and ongoing account growth. Delivered multi-channel support and maintained 100% SLA compliance.

Salesforce Zendesk Jira Postman Shopify WooCommerce Customer Onboarding Technical Support SLA Management Escalation Management

Operations Manager

Tutort Academy

Jun 2024 - Sep 2024 (3 months)

Designed and implemented operational workflows and SOPs to streamline customer onboarding and support. Coordinated across teams to ensure accurate order processing and on-time fulfillment.

Operations Management SOP Development KPI Tracking OKR Management Cross Functional Collaboration Project Management

Student Success Specialist (IRT)

Think & Learn Pvt. Ltd.

Feb 2022 - Sep 2023 (1 year 7 months)

Managed end-to-end customer order lifecycle including order processing, logistics tracking, and expedited shipping. Achieved 100% scores in quality assessments, SLA compliance, and production metrics.

Salesforce Orderhive Excel SLA Management Order Processing Logistics Escalation Management

Marketing Associate

Lido Learning Quality Tutorials Ltd.

Sep 2021 - Jan 2022 (4 months)

Managed a portfolio of up to 100 customers daily across phone and digital channels, consistently meeting sales and outreach targets. Partnered with Product and Design teams to build customer-facing materials.

Customer Relationship Management Sales Outreach Cross Functional Collaboration Presentation Materials