Shambhavi Thakur

Customer Success and Customer Operations professional with nearly five years of experience supporting global customers across SaaS and eCommerce environments. I specialize in resolving complex customer issues, improving operational processes, and delivering exceptional customer experiences in fully remote teams.

At Fresh Prints, I was selected as a Communication Trainer within two months of joining, where I trained Customer Experience Associates and developed communication documentation adopted across multiple teams. I also owned First Response Time (FRT) tracking, created operational reports and dashboards, collaborated with Sales, Design, Production, Logistics, Finance, and Operations, and managed high-priority customer escalations.

Previously at Amazon, I supported high-volume customer operations while consistently meeting quality, productivity, and service-level expectations. I also mentored new associates and helped improve internal workflows through operational feedback.

My strengths include customer success, stakeholder management, process improvement, training, documentation, quality assurance, operational reporting, and cross-functional collaboration. I'm looking for remote opportunities where I can help build scalable customer operations while delivering outstanding customer experiences.