daphne dcunha

Delivered end-to-end customer support across multiple channels, managed escalations, and coordinated with courier partners. Managed sales processes including prospecting and product demonstrations.

Served as primary relationship owner for enterprise and mid-market clients, built partnerships, and identified growth opportunities. Monitored product adoption and customer satisfaction to improve retention.

Managed full post-sales customer lifecycle including onboarding, renewals, and churn prevention. Provided contract execution support and led a distributed team of three.

Delivered frontline passenger support across ticketing, check-in, boarding, and special assistance. Ensured compliance with aviation safety protocols and supported on-time operations.

Managed and coached a team of 10 associates to achieve sales and conversion targets. Handled lead conversion and customer follow-ups.

Maintained accurate inventory records, coordinated restocking, and supported daily operational needs.

Pursued a Bachelor of Arts degree at the School of Social Work, Roshni Nilaya in Mangalore from 2012 to 2015.