Open to opportunities

Chandni Tripathi

@chandnitripathi

Message

I help enterprise clients onboard smoothly and stay retained through proactive support and escalation ownership.

India

Message

What I'm looking for

I’m looking for Customer Success, Account Management, or similar client-facing roles where I can own onboarding and escalations end-to-end, drive customer satisfaction, and work closely with internal teams to improve processes and outcomes.

I’m a Customer Success Manager with 2+ years of experience managing enterprise clients across ecommerce and telecom support functions. I handle onboarding, account management, customer retention, customer satisfaction, and escalations—staying the main point of contact until issues are fully resolved.

In my most recent role, I managed 10-12 enterprise client accounts on Shopify-based systems, tracked deliverables and requirements using CRM and project management tools, and collaborated with product and engineering to resolve bugs and prioritize improvements. I also maintained a portfolio of 10-12 accounts with zero churn during my tenure.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

CommerceUp

Sep 2023 - Dec 2025 (2 years 3 months)

Managed 10–12 enterprise client accounts for Shopify-based ecommerce systems, serving as the main point of contact for onboarding, support, and issue resolution. Handled escalations end-to-end, worked with product and engineering to address bugs and improvements, and maintained zero churn during tenure.

Client Onboarding Account Management Customer Retention Escalation Handling Customer Satisfaction Stakeholder Management Issue Resolution Cross functional Coordination Process Improvement Zendesk Jira Shopify CRM Tools Google Sheets MS Excel Customer Success

Senior Customer Support (V3)

FIS Global Business Solutions

Sep 2022 - Jul 2023 (10 months)

Handled customer interactions via calls, chat, and email for Vodafone UK business clients while meeting SLA and quality targets. Resolved escalations through internal coordination, identified recurring issues for process improvements, and relayed client feedback to product and engineering teams.