Monica Smith
@monicasmith
Experienced case manager with a passion for training and development.
What I'm looking for
I am a dedicated professional with a diverse background in training, development, and case management. As the owner and operator of Sunshine and Whiskey Entertainment Services, I have honed my skills in event planning and customer engagement. My experience as a case manager at various organizations has equipped me with the ability to assist clients in achieving their employment goals while providing tailored support and resources.
Throughout my career, I have demonstrated strong leadership and organizational skills, particularly in my roles at Equus Workforce Solutions and Rescare Workforces. I have successfully formulated individual employment plans, conducted workshops, and built partnerships to enhance client success. My commitment to fostering a supportive environment for clients with special needs reflects my passion for making a positive impact in the community.
Experience
Work history, roles, and key accomplishments
Owner and Operator
Sunshine and Whiskey Entertainment Services
Aug 2023 - Present (1 year 11 months)
Owner and operator of a company that provides entertainment and services for planning events.
Case Manager
Lighthouse Medical
Mar 2023 - Jul 2023 (4 months)
Assisted customers with choices for a healthier lifestyle, discussing financial situations and finding solutions for their concerns.
Case Manager
Equus Workforce Solutions
Aug 2020 - Mar 2023 (2 years 7 months)
Assisted clients in obtaining and maintaining employment, managing files, and formulating individual employment plans.
Bartender, House DJ
Stadium Club
Feb 2020 - Apr 2022 (2 years 2 months)
Concocted drinks and engaged patrons with music and stories, ensuring compliance with state regulations.
Case Manager
Rescare Workforces
Jan 2020 - Aug 2020 (7 months)
Assisted clients in employment success, managing files, and networking for resources.
Sales Manager
Aaron's Rental
Dec 2019 - Jan 2020 (1 month)
Maintained a professional sales floor, assisted customers, and managed inventory and delivery.
Chat/OB Sales Agent
TTEC - T-Mobile Program
Jul 2019 - Oct 2019 (3 months)
Engaged with clientele to provide solutions and meet professional goals in a team environment.
Trainer/Instructor
TTEC – T-Mobile Program
Apr 2018 - Mar 2019 (11 months)
Facilitated sales training for new hires and created incentive programs to boost morale.
OB Sales Agent
TTEC – FedEx Program
Sep 2018 - Dec 2018 (3 months)
Made outbound calls and assisted in team management to meet performance metrics.
Education
Degrees, certifications, and relevant coursework
Eastern Arizona College
Associates of Applied Science, Applied Science
2003 - 2005
Completed an Associates of Applied Science degree, focusing on developing skills in creativity, leadership, organization, problem solving, and teamwork.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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