Open to opportunities

Joshua King

@joshuaking3

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Social work and case management professional focused on client-centered outcomes.

United States

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What I'm looking for

I seek a client-focused role in social services or case management that values compassionate advocacy, collaborative teams, and opportunities to advance client outcomes and professional growth.

I am a Bachelor of Social Work graduate with extensive experience in case management, refugee resettlement, and foster/adoptive care coordination. I combine field experience with customer-service roles to deliver empathetic, practical support.

At the Nashville International Center for Empowerment I facilitated refugee integration, addressing housing, nutrition, clothing, and employment pathways, and I conducted intake, assessments, and medication education as a health case manager.

Since 2015 I have worked as a Resource Coordinator at Omni Visions, developing and implementing referral treatment plans for foster and adoptive children to optimize safety, wellbeing, and permanency while aligning work with organizational mission and standards.

I bring strong interpersonal skills, program coordination experience, and practical technical abilities (Microsoft Office, basic computer repair, and social media management) to roles that require advocacy, meticulous planning, and collaborative problem solving.

Experience

Work history, roles, and key accomplishments

Current

Resource Coordinator

Current

Omni Visions

Nov 2015 - Present (10 years 2 months)

Develop and implement referral and treatment plans for foster and adoptive children to optimize safety, wellbeing, and permanency while ensuring compliance with organizational mission and policies.

Case Management Child Welfare Treatment Planning Family Support Documentation Risk Assessment Compliance Policies Client Advocacy

Health Case Manager

Nashville International Center for Empowerment

Jan 2014 - Jul 2015 (1 year 6 months)

Conducted intake assessments and implemented written service plans, performed home visits to monitor progress, and ensured medication compliance through education and coordination with providers.

Service Planning Home Visits Documentation

Resettlement/Employment Specialist

Nashville International Center for Empowerment

Jan 2014 - Dec 2014 (11 months)

Facilitated refugee integration by coordinating housing, nutrition, clothing, and household needs and developed employment plans to improve adult employability and long-term settlement outcomes.

Refugee Resettlement Employment Services Resource Navigation Client Advocacy

Retail Assistant Manager

Coach

Sep 2012 - Dec 2014 (2 years 3 months)

Supervised store staff to maintain high customer service standards, managed customer relationships, and drove sales to meet targets and maximize profitability.

Team Leadership retail management Customer Service Sales Targets Staff Training Loss Prevention Visual Merchandising

Technical Support Specialist

Asurion

May 2014 - Aug 2014 (3 months)

Provided technical support to Verizon customers by resolving device issues via phone and remote access, improving customer satisfaction through timely problem resolution.

Technical Support Customer Service Ticketing Communication

Electronics Specialist

Target

Jun 2009 - Sep 2013 (4 years 3 months)

Advised customers on electronic product selection, trained new hires on product knowledge and sales techniques, and maintained up-to-date product expertise to enhance service.

Product Knowledge Training Sales Electronics Upselling Customer Service