Dakota Guffey

I bring 3+ years of highly developed customer service skills in fast-paced, professional environments, with a strong focus on helping people move forward. I combine practical administrative experience with real client-facing support, including invoice creation and organized, confidential recordkeeping.

In my current role as a Workforce Specialist/Case Manager, I provide case management for WIOA/TANF training and service grants. I deliver ongoing support and follow-up to address barriers, monitor progress, and adjust strategies for improved outcomes while collaborating with community partners to expand available services.

I’m also highly effective at turning daily operations into clean, usable documentation. I use Excel spreadsheets, Word documents, Google Docs, and HireWYO applications to keep the office organized, and I troubleshoot office equipment including multi-line phones, printers, tablets, and fax machines.

Earlier experience strengthened my ability to perform with empathy, accuracy, and accountability. As a Drug & Alcohol Technician, I performed drug and alcohol tests while maintaining dignity, privacy, and confidentiality, and I completed detailed analysis following Federal DOT regulations—supported by organized paper and electronic filing systems.