Monica Hobson
@monicahobson
Resourceful professional skilled in IT support and customer service.
United StatesWhat I'm looking for
I am a resourceful and adaptable professional with a diverse background in administration, IT support, customer service, esthetics, and hospitality. My experience has equipped me with the skills to deliver effective solutions and high-quality client experiences in fast-paced settings. I am known for combining technical problem-solving with a personalized, service-focused approach.
Throughout my career, I have provided exceptional esthetic services, including lash extensions and brow shaping, while building a loyal clientele through personalized care and education. My role as an IT Support Administrator allowed me to support end users and regional infrastructure teams, resolving hardware and software issues with a strong focus on customer service. I have also delivered Tier 1–2 support for Nissan/Infiniti systems, ensuring compliance with privacy protocols and maintaining high standards of service.
Experience
Work history, roles, and key accomplishments
Esthetician/Lash + Brow Artist
Studio Amari
Jun 2024 - Jul 2025 (1 year 1 month)
Provided lash extensions, lifts, brow lamination, shaping, tinting, and waxing services with attention to detail and client satisfaction. Built and retained a loyal clientele through personalized care, aftercare education, and priority scheduling. Oversaw all business operations, including marketing, inventory management, accounting, and supply ordering.
Server/Bartender
Sushi Den + Izakaya Den
Mar 2017 - Jul 2024 (7 years 4 months)
Delivered personalized experiences in a fast-paced environment through storytelling and curated tastings. Promoted sales and adapted to frequent updates with strong communication and product knowledge. Enhanced service skills through ongoing training in wine, sake, and spirits.
IT Support Administrator
Western Area Power Administration
May 2018 - May 2022 (4 years)
Supported end users and regional infrastructure teams, resolving or escalating hardware, software, and access issues with a focus on customer service. Managed user accounts in Active Directory and facilitated onboarding/offboarding, including account setup, permissions, and system orientation. Delivered on-site and remote technical support for laptops, desktops, mobile devices, printers, and speci
Remote Service Desk Analyst
Nissan North America
Oct 2014 - Feb 2017 (2 years 4 months)
Delivered Tier 1–2 support for Nissan/Infiniti systems, assisting corporate and dealership staff with software, hardware, and network issues. Resolved technical issues across Windows, SAP, ERP, mainframes, VPN, and Active Directory; documented and escalated tickets using ServiceNow. Ensured compliance with privacy protocols when handling sensitive customer and vehicle data.
Education
Degrees, certifications, and relevant coursework
Grandview High School
Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects.
Community College of Denver
General Studies, General Studies
Undertook coursework in general studies, building a broad academic foundation.
Accent Beauty
License, Esthetics
Obtained an Esthetics License, specializing in beauty treatments and skincare.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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