Open to opportunities

Zoe Graves

@zoegraves

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Detail-oriented professional with a background in esthetics and tech support.

United States

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What I'm looking for

I am seeking a role that allows me to grow in technical support, where I can utilize my skills in customer service and administrative support.

I am a detail-oriented and tech-savvy professional with a diverse background in esthetics, customer service, and administrative support. My experience spans several roles where I have honed my skills in client communication, scheduling systems, and billing platforms. I am currently training in medical billing and coding, eager to leverage my technical skills in a support or service role.

Throughout my career, I have consistently demonstrated my ability to provide exceptional customer service. At Bed Bath & Beyond, I assisted customers with gift registries and trained new associates on internal systems. My role as an Esthetician at Massage Envy allowed me to provide tech support for POS and CRM systems while ensuring HIPAA compliance. Currently, as the Lead Esthetician at Cactus Bloom Wellness, I have implemented EHR and billing platforms to streamline patient intake and support clinic operations.

Experience

Work history, roles, and key accomplishments

Lead Esthetician, Assistant to Nurse Practitioner

Cactus Bloom Wellness

Mar 2020 - Present (5 years 4 months)

Implemented and maintained EHR and billing platforms to streamline patient intake, charting, and insurance processing. Acted as point of contact for patient communications, including appointment management and follow-up coordination.

EHR Administrative Support

Esthetician

Massage Envy

May 2019 - Present (6 years 2 months)

Provided tech support for POS, booking, and CRM systems, resolving client issues with billing, scheduling, and memberships. Maintained digital records and ensured HIPAA compliance.

CRM Software Billing Scheduling HIPAA)

Bridal Consultant & Customer Service

Bed Bath & Beyond

Aug 2016 - Present (8 years 11 months)

Assisted customers in creating and managing gift registries, both in-store and online. Used handheld scanners and internal systems to add items and update registry details.

Customer Service Client Relations Product Recommendations

Education

Degrees, certifications, and relevant coursework

Penn Foster

Medical Billing & Coding, Medical Billing & Coding

2025 -

Currently training in medical billing and coding, focusing on the intricacies of healthcare financial operations. Developing expertise in scheduling systems, billing platforms, and client communication to support efficient administrative processes.

The Studio Academy of Beauty

Esthetics License, Esthetics

2018 - 2019

Completed comprehensive training in esthetics, gaining expertise in skincare services and client care. Acquired practical skills in maintaining digital records and ensuring HIPAA compliance within a professional setting.

Williams Field High School

High School Diploma, General Studies

2015 - 2018

Completed high school education, developing foundational knowledge and skills across various subjects. Engaged in academic coursework and extracurricular activities to prepare for future endeavors.