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Jill Kristy del Mar

@jillkristydelmar

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Dedicated IT professional with extensive technical support experience.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT skills in a collaborative environment, focusing on technical support and problem-solving.

I am an experienced Information Systems Associate with a strong background in technical support and IT consulting. Over the years, I have honed my skills in troubleshooting various operating systems, including Windows and Mac, and have provided exceptional support for a wide range of applications such as Microsoft 365 and Adobe Creative Cloud. My role at Polytechnic School has allowed me to coordinate technology needs for faculty and staff, ensuring seamless operations during on and off-campus events.

My previous experiences as an Accounting Specialist and Billing Specialist have equipped me with a unique blend of technical and administrative skills. I have successfully managed accounts receivables, performed bank reconciliations, and provided desktop support, all while maintaining a high level of customer service. I thrive in fast-paced environments and am always eager to learn new technologies and improve processes.

With a proactive approach to problem-solving and a commitment to delivering results, I am passionate about leveraging my technical expertise to support organizational goals. I am looking forward to contributing to a dynamic team where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Information Systems Associate

Current

Polytechnic School

Jan 2019 - Present (6 years 4 months)

Coordinates and provides technology support for faculty and staff, troubleshooting various systems including Windows, Mac, and Microsoft 365. Manages technology setups for events and provides remote assistance via various communication methods.

Technical Support Windows Mac Google Suite Networking Asset Management Mobile Device Management Troubleshooting

Accounting Specialist

Diva Limousine, Ltd.

Sep 2018 - Jan 2019 (4 months)

Handled accounts receivables and payables, performed bank reconciliations, and managed general accounting tasks. Assisted with IT tasks and desktop support.

Accounts Receivable Bank Reconciliation IT Support Billing Invoicing Collections Compliance

Billing Specialist

Diva Limousine, Ltd.

Apr 2018 - Sep 2018 (5 months)

Managed billing processes, finalized invoices, and provided customer support regarding billing inquiries. Assisted in IT tasks and desktop support.

Billing Accounts Receivable Invoicing Customer Support IT Support Payroll Bookkeeping

Reservation Specialist

Diva Limousine, Ltd.

Jul 2017 - Apr 2018 (9 months)

Provided client support for booking reservations, managed high-volume calls, and coordinated with affiliates for service quotes and vehicle arrangements.

Customer Service Client Services Communication Problem Solving Flight Tracking

IT Systems Administrator / Help Desk Technical Support Specialist

The Broad Foundation

Nov 2014 - May 2017 (2 years 6 months)

Resolved technical issues, managed user access, and provided support for hardware and software. Conducted system maintenance and upgrades, ensuring network security.

Technical Support IT Administration Network Security Troubleshooting Maintenance Ticketing Systems