Open to opportunities

Abdul Mahama

@abdulmahama

Message

Driven professional with a strong foundation in business administration.

United States

Message

What I'm looking for

I am seeking an entry-level role that fosters growth and values collaboration.

I am a driven and detail-oriented professional with a strong foundation in business administration. My experience spans various roles, where I have successfully collaborated with cross-functional teams to deliver results under tight deadlines. I pride myself on my resourceful problem-solving skills and exemplary customer service, which have been pivotal in my career journey.

Currently, I serve as an IT Support & Systems Coordinator at Flairologi, where I provide daily technical support, manage cloud storage systems, and ensure cybersecurity best practices. My previous roles have equipped me with a diverse skill set, from customer support in the hospitality sector to project coordination in logistics, consistently achieving significant cost savings and operational efficiencies.

As I look to advance my career, I am eager to leverage my transferable skills in an entry-level role that challenges me and allows for growth. I am committed to continual process improvement and team development, and I thrive in environments that encourage collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Systems Coordinator

Current

Flairologi

Feb 2024 - Present (1 year 5 months)

Provided daily technical support for in-office and remote teams, resolving hardware, software, and connectivity issues to ensure seamless business operations. Administered cloud storage and digital backup systems, ensuring data integrity and disaster recovery readiness. Collaborated with design and marketing teams to implement website updates and troubleshoot site errors via WordPress.

Technical Support Technical Troubleshooting Connectivity Issues Cloud Storage Data Backup Shopify Etsy WordPress Cybersecurity

Customer Support & Technical Liaison

Blue Marlin Fish House Restaurant

Jan 2023 - Feb 2024 (1 year 1 month)

Provided frontline customer service and technical support in a fast-paced hospitality environment, responding to client concerns and internal IT issues. Handled the installation and basic troubleshooting of POS systems, printers, and wireless networks. Trained team members on system navigation, MS Office tools, and digital order platforms, enhancing workplace efficiency.

Customer Service Technical Support MS Office Training Communication Teamwork

Traffic Department Coordinator

Olem Shoe Corporation

Feb 2018 - Nov 2019 (1 year 9 months)

Entered export data accurately and promptly for remittance, resulting in monthly savings of $50,000 in fees. Ensured proper shipping and handling to customers through effective use of routing guides and procedures. Provided logging support with parcel services.

Shipping Logistics Routing Parcel

Customer Service Representative (CSR)

Inktel Contact Center Solutions

Nov 2017 - Jan 2018 (2 months)

Communicated with customers proactively and professionally, exploring all available options to ensure satisfactory client experiences while adhering to KPIs. Maintained open communication with team leads and management for support and personal development. Responded to client requests and inquiries via chat and phone, covering product purchases, service quality, and order status.

Customer Service Client Communication Chat Support Phone Support Product Order Management Problem Solving

Shift Supervisor

Starbucks Coffee Company

Oct 2014 - Nov 2017 (3 years 1 month)

Managed team operations, trained employees, and ensured adherence to corporate and regional standards and deadlines. Coordinated daily inventory and quality assessments to ensure consistency and positive customer experiences. Organized opening and closing duties, oversaw cash handling processes, and delegated tasks according to partner capabilities.