Eric Swaringer
@ericswaringer
Technology customer support professional at Tesla who researched account discrepancies and documented cases in CRM systems.
United StatesWhat I'm looking for
At Tesla, I provided remote customer support by phone, chat, and email, researching customer questions and account discrepancies to determine appropriate next steps.
I documented investigations and resolution progress in CRM systems, and escalated complex or unresolved cases through established support processes.
At Hyatt House Convention Center, I coordinate front-office operations and resolve escalated guest concerns. My background also includes a Network Systems Administration degree and experience supporting customer-service operations.
Experience
Work history, roles, and key accomplishments
Front Office Manager
Hyatt House Convention Center
Jan 2026 - Present (9 months)
Coordinate daily front-office operations, staff workflows, and service priorities. Investigate and resolve escalated guest concerns, document details, and coordinate with departments for timely resolutions.
Night Auditor
Hyatt House Convention Center
Apr 2025 - Dec 2025 (8 months)
Completed nightly system-based audit procedures, reconciled transactions and revenue, and prepared reports for management review. Maintained accurate financial and operational records while investigating discrepancies.
Supported day-to-day customer-service operations, team coordination, documentation, and resolution of escalated customer issues. Reinforced operational procedures and compliance requirements.
Provided remote customer support through phone, chat, and email, researching customer questions and account discrepancies. Recorded interactions and escalated complex cases through established processes.
Client Care Supervisor
Friendship Hospital for Animals
Apr 2016 - Jun 2021 (5 years 2 months)
Supervised client-care operations and supported staff training, daily workflow coordination, and consistent service practices. Helped resolve escalated client concerns and improve processes.
Supported hotel operations through coordinated service tasks, attention to procedures, and timely completion of assigned work.
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Associate of Science, Network Systems Administration
Associate of Science in Network Systems Administration from ITT Technical Institute.
Yorktown High School
High School Diploma, General Studies
High school diploma from Yorktown High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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