Yesenia Matienzo
@yeseniamatienzo
Licensed cosmetologist and beauty entrepreneur with strong client focus.
ZimbabweWhat I'm looking for
I am a licensed cosmetologist with over five years of experience in customer service and a strong background in client-focused service. Currently, I operate my own independent beauty business, where I combine my technical expertise with business management skills. I am passionate about providing personalized beauty services that prioritize client satisfaction and hygiene while staying updated on current trends.
In my role as an independent professional, I manage day-to-day business operations, including booking, inventory management, and customer communication. I also design and manage all social media content and marketing materials to promote my services and grow my client base. My commitment to maintaining strong client relationships has driven repeat business through consistent, high-quality service.
Previously, I worked in tier 1 technical support, where I honed my troubleshooting skills and maintained a positive attitude while assisting clients. My diverse experience in various roles, including server and kitchen manager, has equipped me with valuable skills in time management, multitasking, and team leadership.
Experience
Work history, roles, and key accomplishments
Licensed Cosmetologist
Self-Employed
Dec 2023 - Present (1 year 11 months)
As a licensed cosmetologist, I provide personalized beauty services focusing on client satisfaction and current trends. I manage day-to-day operations, including booking and inventory, while also designing marketing materials to promote my services and grow my client base.
Tier 1 Technical Support
Global Payments
Apr 2023 - Jul 2023 (3 months)
Provided Tier 1 technical support by troubleshooting client issues and managing case numbers. Assisted clients through calls and chat, maintaining a positive attitude while addressing technical questions.
Server
Dolce Vita
Nov 2022 - Feb 2023 (3 months)
Served and prepared food and desserts for guests while promoting sales of grocery items. Maintained cleanliness and organization of the restaurant and deli counter.
Assistant Store Manager
Salad & Go
Oct 2021 - Aug 2022 (10 months)
Curated weekly schedules and managed inventory while ensuring food safety. Led a team to provide excellent service and trained new employees.
Kitchen Manager
Chipotle
Sep 2019 - Aug 2020 (11 months)
Oversaw kitchen operations, ensuring adherence to food safety procedures and inventory management. Trained staff and maintained equipment while managing orders within budget.
Education
Degrees, certifications, and relevant coursework
The Studio Academy of Beauty
Cosmetology License, Cosmetology
2023 - 2024
Pursuing cosmetology training to gain technical skills in beauty services, focusing on client satisfaction and hygiene.
Desert Ridge High School
High School Diploma, General Education
2016 - 2020
Completed high school education with a focus on developing foundational skills for future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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