Molatlhegi Richard
@molatlhegirichard
I manage customer appointments, support requests, payments, and sales across remote service teams.
South AfricaWhat I'm looking for
At Excevo LTD supporting the GreenThumb account, I manage customer appointments in Salesforce, including scheduling, rescheduling, cancellations, service requests, and payment processing for a UK-based client.
I've also supported Apple customers at Atomic Marketing through inbound telephone and in-store service, consultative selling, product demonstrations, and after-sales support. Earlier, at NAS Colossal Aviation at O.R. Tambo International Airport, I assisted domestic and international travellers with check-in, boarding, flight information, and complaint resolution.
Experience
Work history, roles, and key accomplishments
Customer Service & Appointment Scheduling Specialist
Excevo LTD
Jan 2025 - Present (1 year 7 months)
Manage customer appointments using Salesforce, including scheduling, rescheduling, and cancellations. Communicate directly with customers regarding appointments, account requests, and service-related enquiries.
Education
Degrees, certifications, and relevant coursework
The Independent Institute of Education (IIE)
Bachelor of Education, Education
Pursuing a Bachelor of Education in Intermediate Phase Teaching, expected to complete in December 2025.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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