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Lutho Mdivasi

@luthomdivasi

Customer Service Representative at Concentrix, qualifying leads, capturing customer details, and scheduling appointments for sales representatives.

South Africa

Message

At Concentrix, I make outbound calls to explain relevant products or services, understand customer needs, and qualify potential opportunities. I capture customer details, schedule appointments for sales representatives, and follow up with prospects.

At EXL SERVICES SA, I handled customer enquiries and investigated service concerns to identify suitable solutions. I documented interactions, followed up on issues, and worked within service and quality standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Concentrix

Makes outbound calls from provided leads, explains products and services, and qualifies potential opportunities. Captures customer details, schedules appointments, and follows up with prospects.

Outbound Calls Lead Qualification Appointment Scheduling Data Capture CRM Call Management Systems Customer Service Communication Skills

Customer Service Representative

EXL Services SA

Jan 2022 - Jan 2025 (3 years)

Handled customer enquiries, investigated service concerns, and explained product and policy information. Documented interactions, followed up on issues, and collaborated with colleagues to meet service and quality standards.