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Sue Lynn Themba

@suelynnthemba

Ambitious and results-driven Appointment Setter with strong client management, communication and relationship-building skills.

South Africa

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What I'm looking for

I am seeking a growth-focused role where I can use my strong communication and relationship-building skills to connect with clients, build trust, and drive results. I value creating positive client experiences and am motivated by opportunities to grow, learn, and contribute to a successful team.

I am an accomplished and ambitious customer service and appointment-setting professional with a strong background in client communication, outbound calling, lead follow-up, administration and CRM management. Throughout my career, I have built positive client relationships, handled high-volume enquiries, qualified prospects and supported customers through to the next step with professionalism and confidence.

My experience includes appointment setting, customer service, reservations, data processing and administrative support, giving me a strong combination of communication skills, organisation and attention to detail. I am comfortable working with CRM systems, maintaining accurate records, managing follow-ups and working towards performance targets. I am resilient, proactive and confident engaging with prospects by phone, email and other communication channels, with a strong focus on turning conversations into qualified appointments and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Your Clinic Angels

Aug 2024 - Present (2 years 2 months)

Handled appointment setting, lead follow-up, and prospect qualification. Managed objections and improved show-up potential for booked appointments.

Alt Dispute Resolution Agent

Consumer Fundi

Jan 2026 - Mar 2026 (2 months)

Handled inbound and outbound calls, managed customer communications, and worked to KPIs in a high-volume environment.

Reservation Agent

Tyme Global

Oct 2024 - Jan 2025 (3 months)

Handling booking and reservation tasks. Remote phone/chat/email support .Reservations and scheduling .Customer problem-solving

CRM Microsoft Office

Data Processing Administrator

MIE

Sep 2022 - Jul 2024 (1 year 10 months)

Coordinated with clients to gather documentation for various verification processes, ensuring candidate authenticity. Managed data integration and executed processing tasks with a focus on accuracy and efficiency, while collaborating cross-departmentally to uphold data integrity.

Excel Data Processing Documentation Verification Data Integrity Communication Skills

Office and Tender Administrator

We Solve Information Technologies (PTY) LTD

Jan 2020 - Sep 2022 (2 years 8 months)

Managed comprehensive administrative duties, including communication coordination and financial transactions. Developed streamlined procedures and ensured compliance with data protection policies.

Administrative Support Communication Skills Data Protection Project Management Organizational Skills

Receptionist and Switchboard Operator

Manhattan Hotel

Jan 2017 - Oct 2019 (2 years 9 months)

Provided exceptional customer service by greeting visitors and managing incoming calls. Coordinated appointments and maintained a professional reception area, optimizing front desk operations and ensuring smooth office functionality.

Customer Service Multitasking Communication Skills Problem Solving Microsoft Office

Sales and Marketing Assistant

Manhattan Hotel

Jul 2016 - Dec 2016 (5 months)

Handled inquiries and processed orders for clients, contributing to revenue growth through strategic marketing initiatives. Developed personalized sales presentations to enhance client engagement and conversion rates.

Sales Support Marketing Strategies Customer Engagement Order Processing Revenue Presentation Skills Communication Skills Strategic Planning

Reservationist

Manhattan Hotel

Jan 2016 - Jun 2016 (5 months)

Enhanced front desk efficiency by supporting guest check-ins and upselling hotel services. Delivered outstanding customer service, leading to improved guest satisfaction and online reputation.

Guest Service Upselling Customer Satisfaction Communication Skills Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

CATHSETTA

Higher National Certificate, Hospitality Services

2017 -

Specialized in Hospitality Services, Travel, and Tourism. Proficient in Food and Beverage Service operations. Trained in Administrative procedures and best practices.

Capital Hotel School

Some College (no degree), Travel and Tourism

2014 -

Completed coursework in Food and Beverage, Travel, Tourism, and Leisure Services. Top 5% in F&B coursework. Led student tourism project and awarded for leisure service plan.