At iEnergizer, I handled Tier 2 moderation for a confidential gaming publisher, resolving ambiguous safety escalations, ban reviews, and policy appeals across live-service titles.
I made 50–80+ moderation decisions per day while meeting SLA targets and maintaining top-tier quality across four consecutive annual review cycles. I also documented recurring abuse patterns and surfaced findings for policy and tooling review.
I designed onboarding and training for 5–10 team members, including decision trees and SOPs. I also supported players by voice, chat, and email, and built email triage and filtering pipelines with n8n and Claude Code.
