At Concentrix, I review platform policies across user-generated content and handle complex, escalated, and policy-sensitive moderation cases. In my current Senior Content Moderator – Quality Assurance Assignment, I audit decisions, maintain quality accuracy above 95%, and perform Root Cause Analysis on recurring errors and workflow issues.
Previously at Concentrix, I resolved complex technical issues as a Technical Advisor – Senior Customer Representative. At Tech Mahindra, I supported e-commerce users with returns, replacements, and account concerns; I’m also exploring AI Safety, LLM Evaluation, and Red-Teaming concepts and developing SQL skills.
