@sandiphui
Content Moderator at Wipro Technologies who maintained a 98% quality score reviewing Meta ecosystem content and handling user escalations.
IndiaAt Wipro Technologies, I reviewed content and user cases for Meta ecosystem workflows, applying platform policies and operational guidelines. I maintained a 98% quality score while handling moderation workflows and user escalations.
I also performed quality checks, created Excel dashboards and operational reports, and trained new associates on policies and workflows. Earlier, at Tech Mahindra, I prepared reports and dashboards and used basic SQL queries to verify account information.
Work history, roles, and key accomplishments
Performed content moderation and policy-based review for Meta ecosystem workflows, maintaining a 98% quality score. Handled user escalations, quality assurance, and operational reporting while training new associates.
Managed support tickets and ensured SLA compliance while diagnosing hardware, software, and application issues. Prepared operational reports and Excel dashboards using Pivot Tables, VLOOKUP, and basic SQL queries.
Concentrix Daksh Services India Pvt. Ltd.
Dec 2017 - Nov 2018 (11 months)
Provided customer and technical support across multiple systems and applications, managing support requests through ticketing systems. Documented interactions and translated complex technical issues for non-technical users.
C-Cube Solution Pvt. Ltd.
Oct 2013 - Jun 2015 (1 year 8 months)
Handled escalated customer technical issues and provided detailed troubleshooting support using remote desktop tools. Coordinated with internal teams to achieve timely incident resolution and maintained accurate records.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Technology
Bachelor of Technology degree from West Bengal University of Technology, completed in 2009.
Software and tools used professionally
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