Open to opportunities

Karthik Lohith M

@karthiklohithm

Message

Trust & Safety Operations professional protecting platform integrity through content moderation.

India

Message

What I'm looking for

I’m looking to drive proactive platform safety through evidence-based enforcement, high-quality content moderation, and risk-focused operations—working closely with policy and quality teams to improve consistency, reduce abuse, and maintain strong quality metrics.

I’m a Trust & Safety Operations professional with over 4 years of experience protecting digital platform integrity through content moderation and risk operations. I reviewed 250–300 user-generated content items daily, maintaining a 95% quality score while identifying policy violations and emerging abuse trends.

At CONCENTRIX DAKSH SERVICES PVT. LTD., I investigated user-generated content, accounts, and platform activity to detect abuse patterns, spam networks, scams, and harmful content. I conducted risk assessments on escalated cases to determine evidence-based enforcement actions, and I improved review consistency by collaborating with quality, operations, and policy teams while training and mentoring new analysts.

Experience

Work history, roles, and key accomplishments

Senior Representative – Ops

Concentrix Daksh Services Pvt. Ltd.

Apr 2021 - Feb 2026 (4 years 10 months)

Investigated user-generated content, accounts, and platform activity to identify policy violations, abuse patterns, spam networks, scams, and harmful content. Reviewed 250–300 items daily with an average 95% quality score, conducted evidence-based enforcement decisions, and earned 3 quarterly performance awards for quality and productivity.

Content Moderation Policy Enforcement User Generated Content (UGC) Review Risk Assessment Trust & Safety Operations Trend Analysis Quality monitoring

Client Support Executive

G7CR Technologies Limited

Sep 2018 - Dec 2018 (3 months)

Managed customer support operations and coordinated cross-functional issue resolution while maintaining service quality standards. Strengthened analytical and communication skills through stakeholder management in an operational review environment.

Customer Support Cross functional Coordination Stakeholder Management Communication