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Tejesh Ranjan

@tejeshranjan

Trust & Safety Operations Lead at iEnergizer who improved team productivity by 20%+ through root-cause analysis and corrective action.

India

Message

At iEnergizer, I directed Trust & Safety operations for the Roblox client, managing moderation, appeals, and DMCA workflows. I maintained 97% SLA compliance and 97% quality accuracy.

I analyzed process bottlenecks and deployed Corrective Action Plans that improved team productivity by 20%+. I also built performance dashboards in Advanced MS Excel and presented operational trends and risks in weekly and monthly business reviews.

Earlier at iEnergizer, I triaged daily cases and policy escalations, audited risk appeals and DMCA notices, and documented process edge-cases to assist with SOP updates. I’m a Certified Lean Six Sigma Green Belt with training in Anti-Money Laundering and Financial Crime Compliance.

Experience

Work history, roles, and key accomplishments

Operations & Risk Team Lead (Trust & Safety)

iEnergizer

Mar 2022 - Aug 2026 (4 years 5 months)

Directed end-to-end operational shifts and mentored a 20+ member frontline team of Trust & Safety Analysts. Managed high-stakes workflow volume exceeding 400,000 moderation cases, 60,000 appeals, and 8,000 DMCA cases monthly, achieving 97% SLA compliance and quality accuracy.

Trust and Safety Content Moderation DMCA Takedowns Appeals Management Root Cause Analysis CAPA Excel Dashboarding WBR MBR Reporting Workforce Planning SLA Management Team Leadership

Trust & Safety Analyst / Senior Analyst

iEnergizer

Jul 2021 - Feb 2022 (7 months)

Triaged and resolved 700+ daily operational cases and time-sensitive policy escalations, ensuring strict compliance with SOPs and risk frameworks. Audited high-priority risk appeals, vigilance triggers, and DMCA notices, maintaining a 97%+ quality score.

Trust and Safety Content Moderation Risk Assessment DCMA Appeals Management SOP Compliance Quality Assurance Peer Mentoring