Open to opportunities

Mohammed Shaikh

@mohammedshaikh

Message

Dedicated customer support professional with expertise in escalation management.

India

Message

What I'm looking for

I am seeking a role that challenges me and allows for professional growth while contributing to team success.

I am a dedicated professional with a strong background in customer support and accounts receivable. With a B.Sc in Computer Science from Mumbai University, I have honed my skills in critical thinking, communication, and problem-solving. My experience spans various roles, including Senior Customer Support Officer at Hexaware BPS, where I managed customer escalations and collaborated with internal teams to ensure timely resolutions.

Previously, I served as a Senior AR Associate at Gebbs Healthcare, where I analyzed claim denials and worked closely with insurance companies to secure payments. My ability to identify patterns in escalations and suggest process improvements has consistently contributed to enhanced customer satisfaction and operational efficiency. I am passionate about leveraging my skills to contribute to a reputable organization while continuing to learn and grow professionally.

Experience

Work history, roles, and key accomplishments

Sr. Customer Support Officer

Hexaware BPS

Feb 2024 - Jun 2025 (1 year 4 months)

Managed customer escalations regarding products and services via calls, emails, and tickets, ensuring timely resolution within SLAs by coordinating with internal teams. Documented all interactions and solutions accurately in the CRM system, identifying patterns to suggest process improvements and reduce recurrence.

Customer Support Escalation Management CRM SLA Management Process Improvement Technical Support Billing Reporting Training Mentoring

Sr. AR Associate

Gebbs Healthcare

Jan 2022 - Nov 2023 (1 year 10 months)

Analyzed and resolved claim denials, rejections, and payment discrepancies, following up with insurance companies to secure timely payments. Reviewed and acted on aging reports to minimize outstanding AR, collaborating with coding, billing, and payment posting teams to address claim issues.

Medical Billing Denial Management Accounts Receivable Insurance Follow Up Payment Posting Coding Reporting

Customer Support Officer

Lester Info Services

Mar 2019 - Jan 2022 (2 years 10 months)

Responded to customer queries via phone and email, providing detailed information about products and services to potential customers. Assisted in resolving customer concerns to ensure high satisfaction levels, conducting soft selling by recommending suitable products/services based on customer needs.