Open to opportunities

Rajat Verma

@rajatverma2

Customer support professional specializing in account verification, payment issue resolution, and email/chat escalation.

India

Message

What I'm looking for

I’m looking for a customer-support role where I can resolve account and payment issues via email/chat, handle escalations, and support operations with accurate documentation, empathy, and process compliance to deliver excellent service.

I’m a customer-focused professional with experience handling customer queries related to account verification, payments, and operational support. I resolve issues through clear communication, empathy, and strong problem-solving, while maintaining service quality in fast-paced environments.

I support customers through email and chat, ensuring timely and accurate responses. I manage escalations appropriately, keep documentation precise, and follow process guidelines to maintain operational accuracy and customer satisfaction.

I bring strong written and spoken English communication and the ability to adapt quickly to new tools, processes, and customer service workflows. I’m a quick learner who enjoys multitasking, attention to detail, and team collaboration—especially during high-pressure customer interactions.

Experience

Work history, roles, and key accomplishments

Customer Payments Support Specialist

Amazon

Managed payment-related customer support, including transaction queries, refunds, payment escalations, account assistance, and verification-related concerns in high-volume environments. Resolved issues using CRM systems, ticketing tools, and internal dashboards while maintaining accurate records and documentation.