Shirshanil Roy
@shirshanilroy
Customer support analyst with 3.8+ years optimizing operations, billing, and AR processes.
IndiaWhat I'm looking for
I am a business support professional with over 3.8 years of experience in support operations, healthcare billing, logistics coordination, and accounts receivable management. I consistently resolve complex escalations, manage high-volume transactions, and maintain strong accuracy across CRM/ERP platforms.
My hands-on experience includes processing 150+ daily medical claims with 99.5% accuracy, reconciling multimillion-dollar AR balances, and achieving 95%+ first-contact resolution in logistics and dispatch. I leverage data analysis, root cause analysis, and KPI monitoring to reduce outstanding AR, improve denial resolution rates, and drive process improvements.
I bring a collaborative mindset demonstrated by mentoring junior associates and leading club financial management; I seek a Customer Service Analyst role where I can apply analytical and technical proficiency to improve customer outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Sr. Customer Support Executive
Advatix APAC Ltd
Jun 2025 - Present (9 months)
Manage dispatch and logistics inquiries for a high-volume base, achieving 95%+ first-contact resolution and processing vendor orders with 100% accuracy to meet SLAs; drove process improvements that increased efficiency by 20%.
Associate - Medical Billing
WNS Holdings
May 2024 - May 2025 (1 year)
Processed 150+ daily medical claims with 99.5% accuracy and performed variance analysis to reconcile $2M+ in AR, reducing outstanding balances by 15% and improving denial resolution rates by 25%.
Delivered support for US/UK marketplace customers handling 200+ daily inquiries with 92%+ resolution, analyzed feedback to reduce resolution time by 18%, and trained 8+ junior associates.
Maintained 99.3% accuracy on 500+ monthly medical billing transactions and led AR variance recovery of $1.2M+ by improving documentation and follow-up, raising first-pass resolution from 78% to 92%.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Bachelor of Commerce, Finance
Activities and societies: Senior Treasurer – Rotaract Club of Calcutta Lansdowne; Top Event Coordinator for multiple community events.
Completed a Bachelor of Commerce with a focus in Finance.
Availability
Location
IndiaAuthorized to work in
Job categories
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