Fazal baig

I am a highly motivated and customer-focused professional with over 2 years of experience in customer support and healthcare revenue cycle management. My journey has been marked by a proven ability to deliver exceptional customer experiences and resolve complex issues in fast-paced environments. I thrive in roles that require strong communication and problem-solving skills, and I am eager to leverage my technical proficiency in Salesforce to contribute to a dynamic team.

In my current role as a Customer Experience Agent at Alorica India, I serve as the primary point of contact for customers, managing high-volume chat interactions and handling Tier 1 and Tier 2 customer issues. I ensure immediate escalation of critical cases and consistently meet and exceed quality SLAs. My previous experience as an AR Associate at Omega Healthcare allowed me to manage Accounts Receivable processes effectively, resolve outstanding claims, and communicate with insurance companies and healthcare providers.