Paallavi Dubey

I've supported customers across high-volume service, BPO, medical billing, and collections environments, resolving inquiries through chat, email, and calls while maintaining strong service quality.

At IEnergizer, I handled customer complaints, troubleshooting, product information, and service recommendations while maintaining a 95%+ satisfaction rating. I identified recurring issues with product teams, helping reduce customer complaints by 20% within six months, and collaborated across teams to decrease response time by 15%.

At NTT DATA, I managed medical billing and collections work including insurance verification, claims follow-up, payment discussions, dispute resolution, account reconciliation, documentation, and HIPAA-compliant communication. I've been recognized as a Best Performer and Top 2 Performer for consistently exceeding targets and maintaining 100% quality scores.

I'm comfortable using CRM tools, Zendesk, Microsoft Office, Google Workspace, Microsoft Teams, Slack, and Zoom. I bring clear communication, careful documentation, problem-solving, ownership, and a genuine willingness to learn.