Nandhini Giridharan

NG

Open to opportunities

Nandhini Giridharan

@nandhinigiridharan

Revenue cycle and customer support professional specializing in accounts receivable, denials, and insurance follow-up.

What I'm looking for

I’m looking for a role where I can own accounts receivable and denial workflows, improve process compliance, and deliver measurable productivity and quality results—while supporting customers and stakeholders with clear communication and timely resolutions.

I’m an experienced Revenue Cycle Management and Customer Support professional with over 13 years’ experience across Accounts Receivable, Healthcare Collections, Technical Support, and Customer Service operations. I focus on driving “productivity and quality targets” in high-volume environments while keeping documentation accurate and compliant with client requirements.

In my Accounts Receivable roles, I performed insurance follow-up to support timely claim resolution and payment recovery, and I analyzed denied and underpaid claims to initiate corrective actions. I worked closely with payers and internal stakeholders to resolve billing issues, manage denial workflows, and coordinate key steps like payment posting.

I also bring hands-on customer-facing problem solving from my Technical Support and Customer Contact experience, including diagnosing service-related problems, escalating complex cases appropriately, and improving operational efficiency through collaboration. My foundation includes a Bachelor of Computer Applications (BCA) and continued engagement through professional learning events like the National Seminar for BPO at YMCA, Chennai.

Experience

Work history, roles, and key accomplishments

AH

Accounts Receivable Caller

AGS Healthcare

Performed insurance follow-up to support timely claim resolution and payment recovery, including analysis of denied and underpaid claims. Coordinated with payers and internal stakeholders to resolve billing issues while maintaining productivity, quality, and collection targets.

Insurance Follow Up Denial Management Accounts Receivable Customer Service

AH

Accounts Receivable Caller

Access Healthcare

Handled insurance follow-up to support timely claim resolution and payment recovery, analyzing denied and underpaid claims to drive corrective actions. Maintained productivity, quality, and collection targets while coordinating with payers and internal stakeholders and ensuring client compliance.

Insurance Follow Up Denial Management Accounts Receivable Customer Service

IN

Customer Contact Executive

Infotronics

Managed customer/client interactions while resolving queries and ensuring timely follow-up on pending cases. Maintained process compliance and met productivity and quality targets while collaborating with internal teams to improve operational efficiency.

Customer Service Client Communication Query Resolution Process Compliance Team Collaboration Case Management

SI

Technical Support Executive

Sitel

Provided technical troubleshooting for customer issues and guided customers through corrective actions in the Bell Canada process. Monitored service quality and customer satisfaction metrics, escalating complex cases to ensure timely resolution.

Technical Troubleshooting Customer Support Incident Problem Diagnosis Customer Satisfaction Escalation Management Problem Solving

Education

Degrees, certifications, and relevant coursework

UM

University of Madras

Bachelor of Computer Applications, Computer Applications

Earned a Bachelor of Computer Applications (BCA) from the University of Madras in 2008.

Tech stack

Software and tools used professionally

Gmail

JavaScript

Java

SQL

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