Aadarsh Dwivedi
@aadarshdwivedi
Customer support and technical support professional focused on accurate reporting and compliant workflows.
IndiaWhat I'm looking for
I’m a customer support and technical support professional with experience managing healthcare-related documentation, operational workflows, and internal reporting. I focus on ensuring process accuracy, compliance standards, and reliable day-to-day support outcomes.
Previously, I supported customer operations with KPI monitoring and reporting, including escalation tracking and working with service-related operational datasets. I’ve also handled customer relationship responsibilities such as payment recovery performance tracking, collections metrics, and maintaining financial/account data accuracy.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Concentrix
Aug 2025 - Present (10 months)
Managed healthcare-related documentation and operational workflows, ensuring process accuracy and compliance. Assisted internal reporting activities to support operational operations.
Technical Support
Tech Mahindra
Mar 2024 - Dec 2024 (9 months)
Supported customer operations by monitoring KPIs and contributing to efficient technical monitoring workflows. Used advanced Excel (pivot tables) to assist reporting, escalation tracking, and analysis of service-related operational datasets.
Customer Relationship Associate
Epicenter
Aug 2023 - Mar 2024 (7 months)
Monitored payment recovery performance and account status by tracking collections-related operational metrics and customer payment trends. Maintained accuracy of financial and account data to support customer relationship operations.
Education
Degrees, certifications, and relevant coursework
Deen Dayal Upadhyaya University
Diploma in Financial Accounting, Financial Accounting
Completed a Diploma in Financial Accounting (time period not specified).
Deen Dayal Upadhyaya University
Bachelor of Commerce, Commerce
2020 - 2023
Grade: 58%
Earned a B.Com from Deen Dayal Upadhyaya University (2020–2023), achieving 58%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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