HP

Looking for a job

Himanshu Pujari

@himanshupujari

Customer care executive at R Systems handling utilities exceptions and complex billing operations.

What I'm looking for

I’m focused on using my analytical and technical skills to drive organizational goals.

At R Systems, I handled utilities exception processing and complex back-office billing tasks. I resolved customer queries and escalations by phone, live chat, and email, and managed data verification and process documentation.

At IBM, I worked on healthcare billing collections and medical records. I audited claims, followed up on missing transactions, and used Microsoft Excel, Google Sheets, and PeopleSoft to track financial metrics and update patient records.

Experience

Work history, roles, and key accomplishments

RS

Senior Customer Care Executive

R Systems

Mar 2024 - Sep 2026 (2 years 6 months)

Managed customer service and operations, including utilities exception processing and backend billing tasks. Resolved queries across phone, live chat, and email, and handled escalations to enhance client satisfaction.

Customer Service Voice support Live Chat Email Support Query Resolution Escalation Handling Back Office Operations Utilities Exception Handling Data Verification Process documentation

IB

Accounts Analyst

Jan 2022 - Sep 2023 (1 year 8 months)

Specialized in healthcare billing collections, medical record management, and backend financial operations. Interacted with customers and internal teams to resolve billing queries and payment discrepancies, and audited medical claims for approval decisions.

Healthcare Billing Collections Medical Records Accounts Payable Accounts Receivable Excel Google Sheets Peoplesoft Data Analysis Claims Auditing

Education

Degrees, certifications, and relevant coursework

DT

Deenbandhu Chotu Ram University of Science and Technology

MBA, Human Resources & International Business

Grade: 7.0 / 10

MBA in Human Resources and International Business from DCRUST Murthal, completed in 2021.

DT

Deenbandhu Chotu Ram University of Science and Technology

BMS / BBA, Management

Grade: 6.83 / 7.0

BMS/BBA in Management from DCRUST Murthal, completed in 2018.

CB

CBSE Board

Class XII, Commerce

Grade: 74%

Completed Class XII in Commerce Stream from CBSE Board in 2015.

CB

CBSE Board

Class X, General

Grade: 7.2 CGPA

Completed Class X from CBSE Board in 2013.

Tech stack

Software and tools used professionally

Google Sheets

Microsoft Excel

Microsoft Word

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Customer Care Executive Accounting Analyst

Skills

Customer Service Healthcare Billing Healthcare Collections Utilities Exception Handling Back Office Operations Voice support Live Chat Email Support Query Resolution Client Escalation Management financial data analysis Medical Records Management Medical Claims Auditing Accounts Payable Accounts Receivable

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