6Youssef Mouelhi66
@6youssefmouelhi66
I resolve high-volume customer issues for Vinted using efficient troubleshooting and standardized support processes.
TunisiaWhat I'm looking for
I've supported Vinted platform users through Transcom, resolving high volumes of customer inquiries and technical issues.
I troubleshoot transaction, account-verification, and platform-guideline issues while using process maps, decision trees, and response templates to provide rapid, accurate support. I update and maintain client files and work to minimize repeat contact.
I consistently meet and exceed KPIs by balancing low Average Handling Time with high Quality Assurance ratings.
Alongside customer service, I'm developing web development and basic server skills, and I have volunteered with AIESEC and the Tunisian Red Crescent.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Transcom
May 2026 - Jul 2026 (2 months)
Provided excellent customer service to clients, efficiently resolving customer inquiries and technical issues regarding Vinted platform operations. Consistently met and exceeded key performance indicators, balancing low Average Handling Time with high Quality Assurance ratings.
Education
Degrees, certifications, and relevant coursework
iiset charguia
Information Technology
Pursuing studies in Information Technology at iiset charguia.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
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