Open to opportunities

Mohamed Abdul Hameed

@mohamedabdulhameed

Message

Experienced NOC & network operations engineer driving uptime and incident resolution.

United Arab Emirates

Message

What I'm looking for

I seek a role where I can lead NOC/operations, improve SLAs and monitoring, mentor teams, and contribute to secure, highly available infrastructure.

I am an IT infrastructure and network operations professional with 5+ years' experience across the Middle East, specializing in NOC leadership, application monitoring, and incident management. I have operated SIEM and monitoring platforms (Splunk, QRadar, Sentinel, Site24x7, ManageEngine, AppDynamics, TrueSight, LogRhythm), led NOC teams, and delivered process improvements that improved SLA compliance and system availability.

I excel at root cause analysis, creating SOPs and playbooks, and coordinating cross-functional responses to mission-critical incidents. I mentor junior engineers, run customer success programs to track SLAs/KPIs, and contribute to product and operational improvements while staying current on monitoring, cybersecurity, and cloud trends.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

DigitalX—Dubai Electricity and Water Authority (DEWA)

Jul 2025 - Present (2 months)

Provide 24/7 infrastructure and network support for DEWA, operating SIEM and monitoring platforms to ensure high availability and performing incident RCA, change management, and compliance-oriented reporting.

Splunk QRadar ManageEngine Incident Management TCP IP

Network Operation Engineer

Department of Health, Abu Dhabi

Nov 2023 - Jun 2025 (1 year 7 months)

Led NOC team operations and 24/7 shift coordination, acted as primary escalation for critical incidents, and implemented process improvements and dashboards to improve SLA compliance and reduce recurring incidents.

OpManager Dashboards Incident Management Root Cause Analysis Mentoring SLA

Network Support Engineer

Emirates Nuclear Energy Corporation

Jun 2021 - Oct 2023 (2 years 4 months)

Monitored network performance, diagnosed and resolved network/system issues, performed maintenance and security patching, and generated performance reports to ensure adherence to KPIs and SLAs.

Troubleshooting performance reporting DHCP)DNS LAN WAN

Desktop Support Engineer

Teleperformance

Oct 2019 - May 2021 (1 year 7 months)

Installed, configured, and troubleshot multi-platform endpoints (Windows, Linux, macOS), managed Active Directory accounts and permissions, and maintained IT asset inventory to ensure operational readiness.